Front Desk Coordinator Ophthalmology Practice - Parsippany, New Jersey We are seeking a Front Desk Coordinator to join our busy ophthalmology practice. The Front Desk Coordinator serves as the communication hub between patients, physicians, and on-site technicians. The Front Desk Coordinator ensures that charts are ready before the physician enters the room, imaging is complete, and patient flow remains efficient. The ideal candidate is organized, detail-oriented, personable and patient-focussed. Primary ResponsibilitiesPatient Reception Welcome patients in a warm, friendly, and professional manner Check patients in and out efficiently Verify patient identity and demographic information Obtain insurance cards and photo identification Collect co-pays, deductibles, and outstanding balances Provide receipts and explain payment policies Maintain patient confidentiality in accordance with HIPAA Scheduling Schedule routine and urgent appointments Coordinate physician schedules Schedule diagnostic testing Schedule surgical consultations and post-operative visits Manage cancellations and wait lists Optimize physician schedules to minimize gaps and patient wait times Telephone Management Answer incoming calls promptly and courteously Route calls appropriately Schedule appointments by telephone Respond to routine patient inquiries Relay clinical messages to technicians or physicians Monitor voicemail throughout the day Insurance and Registration Verify insurance eligibility Confirm referrals and authorizations Update insurance information Explain financial policies to patients Identify potential insurance issues before appointments Electronic Medical Records Register new patients Update demographic information Scan insurance cards and identification Upload referral documents Index outside medical records Maintain accurate patient records Financial Responsibilities Collect patient payments Balance daily receipts Process credit card transactions Maintain accurate cash drawer Prepare end-of-day reconciliation Patient Experience Keep patients informed regarding delays Assist elderly and visually impaired patients Resolve routine patient concerns professionally Ensure the reception area remains clean, organized, and welcoming Offer outstanding customer service to every patient Administrative Duties Process incoming faxes Scan documents into the EMR Prepare new patient paperwork Qualifications Front desk experience Excellent communication skills Professional appearance and demeanor Proficiency with common office technology Preferred Qualifications Experience in a medical practice Experience with insurance verification and prior authorizations Knowledge of Medicare and commercial insurance plans Personal Characteristics The successful candidate will be: Warm and welcoming Dependable Professional under pressure Organized and efficient A team player who readily assists coworkers Physical Requirements Ability to sit and stand throughout the workday Ability to use a computer for extended periods Ability to occasionally lift up to 20 pounds Ability to communicate clearly with patients in person and by telephone Performance Expectations Success in this role will be measured by: Accurate and efficient patient registration Excellent patient satisfaction Accurate payment collection and reconciliation Professional telephone etiquette Timely completion of administrative tasks Positive collaboration with physicians and clinical staff

Benefits:

401(k) matching Paid time off

Experience:

Medical office: 1 year (Required)

Location:

Parsippany-Troy Hills, NJ 07054 (Preferred) Ability to

Commute:

Parsippany-Troy Hills, NJ 07054 (Required) Ability to

Relocate:

Parsippany-Troy Hills, NJ 07054: Relocate before starting work (Required)

Work Location:

In person