Overview We are seeking a dynamic and detail-oriented Medical Receptionist to join our concierge healthcare team. This vital role serves as the first point of contact for patients and visitors, ensuring a welcoming environment while efficiently managing administrative and clinical support tasks. The ideal candidate will possess strong communication skills, exceptional organizational abilities, and a passion for delivering outstanding patient service. Your expertise in medical office management, electronic health records (EHR) systems (eclinical), and healthcare documentation will be instrumental in providing seamless clinic operations and maintaining compliance with healthcare regulations. Duties Greet patients warmly, verify their appointment details, and assist with check-in procedures using EMR (Electronic Medical Record) systems such as Epic, Meditech, or Athenahealth. Schedule patient appointments accurately while managing calendar updates and cancellations through medical scheduling software. Collect and process payments, insurance information, and co-pays with precision, ensuring compliance with HIPAA and health information management policies. Review and update patient records, ensuring accuracy in documentation review, medical coding (CPT, ICD-9/10), and billing processes. Handle phone communication professionally, providing clear information about clinic services, appointment reminders, and follow-up instructions while maintaining excellent phone etiquette. Manage incoming correspondence, medical records requests, and electronic health records (EHR) management with confidentiality and attention to detail. Support clinical staff by preparing care plans documentation, assisting with insurance claims submission, and verifying insurance coverage including Medicare or other health plans. Maintain a clean and organized front desk area while adhering to clinical confidentiality policies at all times. Utilize Microsoft Office tools for report generation, data entry, and administrative documentation to streamline office operations. Qualifications Proven experience as a Medical Receptionist or in a similar medical administrative support role within clinics or healthcare settings. Strong knowledge of EMR/EHR systems such as Epic, Meditech, Athenahealth or eClinicalWorks; familiarity with electronic health records management is essential. Excellent understanding of medical terminology, CPT coding, ICD-9/10 coding standards, and health insurance processes including Medicare billing. Demonstrated ability to handle medical billing procedures accurately while maintaining compliance with HIPAA regulations. Exceptional customer service skills combined with professional phone etiquette and effective communication abilities. Bilingual proficiency is highly desirable to serve diverse patient populations effectively. Proficiency in Microsoft Office applications such as Word and Excel along with basic computer skills for typing (including 10 key typing) and data entry tasks. Experience working in dental clinics or outpatient healthcare environments is a plus; familiarity with clinical confidentiality policies is required. Strong organizational skills with the ability to multitask efficiently in a fast-paced environment while maintaining attention to detail. Join our dedicated team where your skills will directly impact patient care quality! We are committed to fostering an inclusive environment that values your contributions while supporting your professional growth within the healthcare industry.

Pay:

$22.00 - $25.00 per hour Expected hours: 15.0 - 20.0 per week

Benefits:

401(k) 401(k) matching Health insurance Life insurance Paid time off

Work Location:

In person