Employees in this class perform a variety of standardized clerical functions in support of doctors, nurses, and other staff in an assigned medical treatment area. The Medical Unit Clerk serves as the focal point of clerical support for patient care and is characterized by its required knowledge of hospital routine, and familiarization with basic medical terminology. Must have excellent Customer Service skills, and is friendly and helpful. Incumbents perform a variety of record keeping; supply ordering, unit coordination and scheduling duties and handle difficult types of public contact. Have ability to understand physician orders and be able to communicate with multiple departments. Requisitions a variety of stock, medical equipment, and supplies based on an understanding of medical procedures and unit requirements; receives supplies for the unit. Schedule appointments and treatments requiring sufficient understanding of medical conditions to estimate priority sequence, or length of treatment anticipated. Orders test and makes appointments, accepts and records lab report. Assembles patient charts and prepares medical record forms required for patient admission, transfer, or dismissal. Prepares identification bands. Provides routine information as requested to staff, patients, visitors, and the public; greets patients and visitors; answers calls from patients, other medical units, and support units as directed. Values i

• Innovation "Think Forward" "Set Out-Of-The Box Goals" "Exploring new possibilities" I am the change agent that advocates for our customers. I think outside of the box to create Exceptional experiences that set us apart. I look for solutions and think of new ways to solve problems, even if it is outside of my department. C
• Compassion "Demonstrate genuine concern" "Display a Selfless attitude" I show kindness in every interaction. I strive to build trust with our co-workers and customers. I will communicate with our co-workers and customers in a way they understand. I will make time to address our co-workers and customers' needs. A
• Accountability "Show integrity" "Accept Ownership & Responsibility" I will demonstrate integrity by doing the right thing, being honest and having strong moral principles.

When mistakes occur, I take the necessary steps to correct them, without dismissing patient concerns and follow through until resolution. I fully document actions taken to ensure continuity of care. I communicate expectations and follow up within defined time frames and provide updates as I understand them for my customers and teammates. R

• Respect "We value diversity" "Respect is earned" I treat all people with dignity and respect, regardless of their beliefs. I do not use negative/derogatory language. I accept constructive feedback and suggestions for the greater good. E
• Empowerment "Share Knowledge" "Take Action" I will share knowledge to empower others and encourage them to make informed decisions.

I encourage others to reach their full potential. I will encourage trying new things, diverse ideas, and learning from our mistakes. I have the freedom to do what is right for our customers.

ORGANIZATION EXPECTATIONS

Communication The process of sending and receiving messages with words, verbally, written or in sign language. Customer Focus Identifying and responding to current and future patient and other customers' needs; providing excellent service to internal and external patients and other customers. Initiative Identifying and dealing with issues proactively and persistently; seizing opportunities that arise. Self-Development Lifelong, voluntary, and self-motivated learning. Teamwork Effectively work and complete assignments in group settings. Works independently and cooperatively with others to achieve common goals. Skills, Knowledge and Abilities

• Proficiency Level Skill Intermediate Medical terminology Novice Medical procedures (common) Senior Hospital routines/procedures Senior Numeracy skills Senior Patients
• Admitting/Discharging/Transferring Expert Interpersonal skills Expert Communication skills
• oral/written Senior Organization Senior Independent work Senior Problem solving Expert Communication skills
• oral/written Experience Any combination of training, education and/or experience which provides the knowledge, skills and abilities and required conditions of employment listed above is qualifying. An example of a way these requirements might be acquired is: One year of general clerical or patient care experience in a hospital, clinic or medical office. Licensure/Certification
• Current Basic Life Support (BLS) Certification Medical Assistant degree from an accredited school preferred.

If you are a current employee or have previously worked for Nor-Lea Hospital District, please contact the Human Resources Department at hrgroup@nlgh.org for your correct username and password.