Intake/Scheduler, FGP
GI•Lake Success NYU Langone Health System $56,876.

40 / yr Jul 30, 2026 NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. Learn more about NYU Langone Hospital-Long Island, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X, YouTube and Instagram.

Position Summary:

\nWe have an exciting opportunity to join our team as a Secretary I

Intake/Scheduler, FGP
GI•Lake Success.

In this role, the successful candidate The Faculty Group Practice Sec I will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed.

Job Responsibilities:

Schedules appointments for visits, treatments, and procedures.\nReviews appointment confirmation responses and manages waitlists.\nCommunicates to patients on upcoming scheduled visits, including instructions, preparation, and forms,\nObtains authorizations for services as needed.\nAnswers calls and takes messages. Addresses questions or routes messages to appropriate contact in a clear and timely manner.\nHandles faxes and mail.\nPrepares standard letters and forms as needed.\nAdministrative Physician and Practice Support\nDemonstrates knowledge of the organization's patient experience expectations and Service Standards and incorporates them in to the performance of duties.\nSupports patient access activities (i.e. greets patients, collects information, answers questions, requests for assistance are directed to proper individual, etc.).\nAnswers phones and screens incoming calls. Provides information, take messages, or redirects calls to the appropriate person.\nMaintains cooperative and professional relationships with physicians, nurses, and office staff.\nExercises skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, pressures of deadlines, competitive requirements, and/or a heavy workload.\nDemonstrates communication skills: using appropriate vocabulary and grammar when obtaining and conveying information to patients, physicians, nurses, and staff at various levels; in person, over the phone, in writing, and in electronically sent messages.\nParticipates in training staff in registration and office policies and responsibilities.\nMay assist, provide guidance and/or train less senior staff.\nReviews all assigned in-basket messages and patient emails before routing to the appropriate provider which includes staff messages, appointment notifications, etc.\nProvides patients with non-clinical instructions for any upcoming appointments/procedures.\nPromotes the use and sign-up of MyChart.\nFollows scanning guidelines and best practices for importing outside documents

results, records, forms, etc.

\nReviews the waitlist periodically and ensures patients are being called and offered appointments.\nResponsible for rescheduling patients when physicians are out or blocking their schedules.\nOrganizes and distributes mail and faxes.\nHas a general knowledge of the practice/physician specialty including conditions and treatments and scheduling scripts.\nManages the physician's calendars including creating and sending calendar invites.\nReleases medical records in accordance of HIPAA and FGP ROI procedures.\nDocuments disclosures in Epic and fulfills requests within a 10 day timeframe.\nProcesses incoming and outgoing documents via paper and electronic records.\nScans, uploads and forwards appropriate information within EPIC.\nCompletes forms legibly and accurately. Forwards areas requiring clinical information to LPN, RN or Licensed Provider.\nSecures appropriate signatures and forwards documents/forms to correct destination.\nFollows up with the physician on any outstanding messages related to patient care.\nAnswers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff.\nMaintains confidentiality on matters to which they are privileged. Refers all questions/queries related to medical diagnosis or treatment to RN/provider.\nRefers Surgical and Infusion scheduling to Senior Medical Secretary.\nPrepares routine memoranda letters, labels, routine manuscripts, correspondence and other documents as needed.\nReviews work for accuracy and completeness.\nReceives prescription refill requests, locates requested prescription in EMR, and tasks RN, LPN, or Provider to evaluate, set up and/or process for renewal.\nCommunicates with pharmacies and patients to clarify prescription questions and/or concerns, related to patient demographic, insurance, and status information. Refers questions related to prescription information to RN/LPN/Provider.\nInitiates and follows-up on pre-authorizations and appeals and arranges peer-to-peer communication when require.\nResponsible for Patient, Referral and Authorization work queues.\nObtains and documents referrals received in EPIC.\nCollaborates with other NYU Langone sites to ensure seamless continuation of care.\nRemains current on latest best practices, policies and protocols (including workflow updates, FOCUS trainings, and job-related tasks).\nMaintains cleanliness of both personal and patient space, including waiting areas and restocks supplies as needed.\nCommunicates with patients, providing all scheduling instructions, clarification, updates on status or changes and answering related questions for any upcoming appointments/procedures. Communicate with patients regarding status of referrals and/or authorization.\nAssists with the completion of special projects, reports and activities. Ensures requested and related information is accurate and complete. Brings any problems or questions to supervisor attention. Patient Experience and Access Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter.\nDrives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)\nGreets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriateWorks collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.\nProactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.\nShares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)\nPartners with Patient Access Center and Central Billing Office team members to support collaboration and promote positive patient experience.\nTakes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.\nPerforms other related duties as needed by providers and supervisor.

Minimum Qualifications:

\nTo qualify you must have a High School Diploma. Excellent organizational, interpersonal and verbal and written communications skills and strong customer service orientation required. Basic knowledge of word processing, spreadsheet, database and Internet applications required. Light, accurate keyboarding skills required. Ability to complete multiple tasks efficiently and thrive in a team work environment which pursues a positive patient care experience.

Preferred Qualifications:

Intermediate knowledge of computer-based scheduling and appointment programs strongly preferred. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Hospital-Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Hospital-Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights:

Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $56,876.40

$56,876.

40 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. 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