The Patient Service Representative is the first and last point of contact for patients visiting the practice. This role is responsible for delivering a professional, compassionate, and efficient patient experience by managing patient check-in and check-out processes, maintaining accurate patient and insurance information, coordinating scheduling, and supporting revenue cycle workflows. The position plays a critical role in patient satisfaction, operational efficiency, and compliance.

Responsibilities:

Patient Check-In Greet patients promptly and professionally, ensuring a welcoming and respectful environment Verify patient identity, insurance coverage, and eligibility Collect and update required documentation (insurance cards, photo ID, consent forms, HIPAA acknowledgments) Confirm appointment details and notify clinical staff of patient arrival Collect co-pays, deductibles, and outstanding balances in accordance with practice policy Accurately document patient information in the electronic medical record (EMR) and practice management system Patient Check-Out Schedule follow-up appointments, and referrals as directed by provider/clinical staff. Review visit details with patients, including next steps and provider instructions Collect payments, post charges, and issue receipts Manage no shows, bumped and appointment rescheduling needs Provide patients with visit summaries and relevant educational materials as needed. Coordinate outgoing referrals as needed Administrative & Operational Support Conduct outgoing calls, respond to patient inquiries, and route messages appropriately Maintain organized front desk operations and patient flow throughout the day Monitor waiting room activity and communicate delays courteously Ensure compliance with HIPAA, OSHA, and practice policies Qualifications High school diploma or GED Minimum 1 year of experience in a patient or customer care role. Experience in a medical office, or healthcare front desk, preferred. Working knowledge of insurance verification, co-pay collection, and scheduling, preferred. Strong interpersonal, communication, and customer service skills Ability to manage multiple tasks in a fast-paced clinical environment Excellent communication and interpersonal skills. Professional, calm, and patient-focused demeanor High attention to detail and accuracy Strong organizational and time-management skills Discretion in handling confidential information Team-oriented with a proactive, service-driven mindset