Job Summary:

Performs various clerical duties for the practice manager and/or supervisor, clinical team, or physicians, including: answering telephones, taking messages for providers, scheduling surgical procedures, obtaining preauthorization, entering information into the surgical scheduling system.

Responsibilities:

Work with the clinical team to schedule patient procedures. Obtain insurance authorizations for surgical procedures. Assist the patient in scheduling pre-procedure testing Inform the patient of the surgical appointment and pre-procedural requirements Handle incoming call volume promptly and in a professional manner Ability to provide a high level of customer service and satisfaction Provide call confirmations to patients Schedule appointments correctly and ensure pertinent information is entered into the electronic medical record accurately. Schedule patient appointments and procedures according to established policies and procedures. File or scan records into electronic medical records. Maintain patient confidentiality. Perform other related duties as directed or assigned. Float to other offices as required for adequate coverage.

Qualifications/Requirements:

Experience:

Minimum of two years in a medical office. Minimum of two years of customer service support experience. Bilingual Spanish-speaking candidates preferred, but not required

Education:

High school diploma or GED Licenses /

Certifications:

N/A Other:

N/A Special Requirements:

N/A