Overview:

Join Our Eye-Care Dream Team! We're Hiring a Medical call-center Receptionist! Are you the kind of person who greets every day with a smile? Do you love helping people and being part of a team that feels more like family? If you're dependable, eager to learn, and have a positive and kind attitude, we want YOU to be the friendly voice welcoming patients to our growing optometry office!

What We're Looking For:

A ray of sunshine who brightens the day for everyone who calls our optometry office. Someone who thrives in a fast-paced environment and can juggle tasks on the phone with ease (like scheduling appointments, answering insurance questions, and handling patient inquiries with grace). Bonus points if you have experience in a medical or optical setting Most importantly, we need someone who's a perfect fit with our core values:

Community :

We care deeply about the people who support us

Caring :

We treat our patients and team like family.

Cutting Edge :

We stay sharp by using the latest and greatest in eye care technology.

Teamwork :

We're better together.

Trust :

Integrity and reliability are a must.

Fun :

We love to work hard, but we believe in enjoying the ride!

What You'll Be Doing:

Answer incoming patient calls in a friendly, professional, and efficient manner Schedule, reschedule, and cancel patient appointments while ensuring appropriate appointment types and scheduling guidelines are followed Obtain and accurately enter patient demographic and insurance information Verify and update patient information within our practice management software Answer general patient questions regarding insurance coverage, benefits, and office policies Identify and appropriately triage urgent and emergency eye-care calls , gathering pertinent information and routing calls according to office protocols Check the status of eyeglasses, contact lenses, referrals, authorizations, and other patient requests Accurately document and relay phone messages to doctors, managers, and other team members Perform additional administrative and call center duties as needed

Why You'll Love Working With Us:

Competitive pay and benefits because we value you! A supportive, friendly, and FUN work environment. Opportunities for growth and professional development. Be part of a team that's making a real difference in people's lives. If this sounds like the perfect job for you, we'd love to hear from you! and let's see if you're the next great addition to our eye-care family!

Job Type:

Full-time Pay:

$17.00 - $22.00 per hour

Benefits:

401(k) Bereavement leave Employee discount On-the-job training Opportunities for advancement Paid orientation Paid time off Paid training Professional development assistance Retirement plan Vision insurance

Experience:

Medical office: 1 year (Required) Ability to

Commute:

Berea, OH 44017 (Required) Ability to

Relocate:

Berea, OH 44017: Relocate before starting work (Required)

Work Location:

In person