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Robert Half

Medical Receptionist

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What they do

A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.

$39,171 / year median in Ohio

+8% projected growth

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Job Description

We are looking for a personable and organized Medical Receptionist to support a busy healthcare office. This contract-to-permanent opportunity is well suited for someone who takes pride in delivering a positive patient experience while keeping front-office operations running smoothly. The role blends patient interaction, scheduling, and administrative coordination in a fast-moving clinical environment.
Responsibilities:
  • Greet patients and visitors professionally, assist with front-desk needs, and create an orderly check-in experience.
  • Manage incoming phone calls, address routine questions, and relay messages to the appropriate team members in a timely manner.
  • Maintain, file, and retrieve patient documentation to help ensure medical records remain accurate and easy to access.
  • Prepare letters, forms, and other routine office documents using Microsoft Word and related administrative tools.
  • Arrange appointments, confirm visit details, and communicate office instructions clearly to patients.
  • Handle daily reception tasks such as processing paperwork, receiving information, and supporting overall office workflow.
  • Protect sensitive patient information by following established confidentiality and privacy practices.