A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
Eugene, OR Job Details Full-time $18 - $22 an hour 10 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Life insurance Qualifications HIPAA Filing Administrative experience High school diploma or GED Attention to detail
Full Job Description Job Summary:
The Receptionist/Scheduler is responsible for managing the front desk of the therapy office, providing a welcoming environment for clients, scheduling appointments, managing client records, and handling day-to-day administrative tasks. This position requires excellent communication skills, organizational abilities, and attention to detail to ensure that clients and therapists have a seamless experience.
Key Responsibilities:
Answers the phone at the Northlight office and answers questions or directs phone calls and messages Greets clients upon arrival and answers client questions regarding scheduling, therapist availability, office procedures, HIPAA compliance Schedules and coordinates patient appointments to optimize client satisfaction and facility efficiency Collect payments from clients Communicate with therapists regarding scheduling and new clients, cancellations, and schedule changes Creates and updates patients' electronic health records Records and updates demographic and financial information Schedules intake appointments with the intake coordinator Verifies patient insurance benefits and answers client insurance questions about their coverage and fees Maintain total confidentiality of personal and financial data Word processing, filing, Information research, Shredding, Faxing, Keeping reception HIPAA compliant and completing any clerical functions Keeps track of intake metrics (tracking incoming calls, scheduled sessions, referral sources) Comply with organizational guidelines and health care laws and regulations Ensures client consent forms are signed and filed, and communicates with clients about consent requirements and procedures Takes care of office needs like faxing, printing, filing, and keeping the office organized and running smoothly Informs Billing Team about patient payment and insurance issues Informs the Clinical Director about client issues Supports company operations by maintaining office systems and supporting staff with technical questions and client-related inquiries Assume responsibility of maintenance of office equipment (printer, paper, filling office cups and treats, etc.), communicate the need for office supplies to operations Maintain physical location/building: cleanliness, report maintenance issues to the COO and/or Property Manager, decorations, stocking/organizing supplies, room maintenance, therapist room scheduling, accessibility issues (ADA), safety issues (OSHA) Support COO in maintaining location services: Wi-Fi, electricity, water, phones, cameras/security, keys, and office equipment tracking Collaborate proactively with internal teams, including therapists, Intake, Billing, Operations, and administration to ensure smooth office function. Communicate regularly with the COO about operational concerns and needs. Serve as a key liaison to the Care Coordinator for all matters related to scheduling. Enforce opening and closing procedures/policies This is not an all inclusive list of this job's responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.
Qualifications:
Education:
High school diploma or equivalent.
Experience:
Previous administrative, receptionist experience in a healthcare or therapy setting is a plus.
Skills:
Strong communication and interpersonal skills. Proficiency in Google Workspace and/or Microsoft Office Suite (Word, Excel, etc.). Basic understanding of healthcare compliance (HIPAA, patient confidentiality, etc.) is an advantage. Detail-oriented and well-organized, with the ability to manage multiple tasks simultaneously. Ability to handle confidential information with discretion.
Working Conditions:
Monday-Friday (Daytime Hours) May travel to different locations minimally (
Locations:
Eugene, Springfield, Albany, Salem)
Job Type:
Full-time Pay:
$18.00 - $22.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance
