Clinical Support Secretary Full Time role, 40 hrs. week (8am

• 5pm or 9am
• 6pm) OR Part Time role, 20 hrs. week Not a remote position Every 4th weekend, 2 holidays per year Does require full time, 8am
• 5pm orientation for a number of weeks

ESSENTIAL FUNCTIONS

Assists within and across the functions of admissions, home hospice and spiritual care to maximize effective and efficient coordination of resources through the following areas of responsibility to best address the needs of patients and families seeking and receiving hospice care. Maintains a high level of customer service to all callers including patients, families, contracted providers, organization staff and volunteers. Assures all incoming calls are courteously and promptly answered. Communicates effectively with organizational staff, physicians, patients, visitors, outside contractors and community agencies. Provides secretarial functions such as faxing, typing, and copying. Utilizes organization approved translation services as needed. Access third-party EHR systems as needed. Works in collaboration with Carolyn's House, IPC, HH, spiritual care, volunteer, finance, and interdepartmental staff. Maintains adequate supplies of medication labels Manages inventory of lock boxes, locking medication boxes, patient monitors and other patient care support items. Processes physician orders, certifications, renewal PPOC and addendums per regulatory requirements. Receives details of death information and processes in a timely manner. Processes necessary forms and notifications to DME company, pharmacy, nursing homes, hospitals, and other providers. Serves as the liaison for the team with the DME companies to order all equipment. Provides clerical support of medical supply orders. Maintains and orders medical supply inventory Assists with follow-up of database outstanding orders Collaborates with and supports processing of physician letters and orders. Schedules continuous home care. Supports scheduling of clinical procedures/tests and scheduling of transportation. Prepares schedules. Assists with room reservation needs Assists with the creation and maintenance of calendars and forms Assists with data collection, audits, and reports Maintains Suncoast Solutions databases, including patients, physicians, nursing facilities, hospitals, pharmacies and funeral homes.

QUALIFICATIONS

High School graduate or GED required. Computer experience required We offer a full range of benefits including: Must work a minimum of 64 hours per two-week pay period ^ Must work a minimum of 40 hours per two week pay period Health Insurance

• Dental and Vision Insurance ^ Short and Long Term Disability
• Employer Paid
• Life Insurance/Accidental Death & Dismemberment (AD&D)
• Employer Paid
• Flexible Spending Account (FSA) ^ 401(k) and Roth 401(k) retirement plan with company match Paid Holidays ^ Paid Time off (PTO) ^ Shift Differentials Employee Assistance Program (EAP) Tuition Reimbursement Program ^ Free Flu Shots Mileage reimbursement Educational Opportunities AAA Membership
• Employer Paid ^ Chair Massages
• Employer Paid Fresh Fruit during the summer Semi-Annual "All Staff" meetings Fun, employer-sponsored activities and recognition events

EOE Privacy Notice:

CCPA & GDPR

Compliance We value your privacy and comply with the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). As a part of the job application process, we may collect your name, address, email, phone number, resume, cover letter, websites, social media, education, age, citizenship status, work history, criminal history, and/or professional license status. We will not sell your information. Under the CCPA (for California residents), you have the right to know and delete your personal information with us. If you are a resident of the European Economic Area (EEA), you have the right to access, rectify, erase, restrict the processing of, receive a copy of, or object to the processing any information we collect. To exercise your rights under GDPR, please contact us.