KEY RESPONSIBILITIES

Manage patient flow, optimize appointment schedules, and minimize wait times in collaboration with clinical staff Provide a friendly, welcoming environment, address inquiries, schedule appointments, and assist patients with insurance benefits and payment options Maintain a positive, inviting atmosphere in the reception area, ensure cleanliness and organization for an exceptional patient experience Coordinate treatment plans by scheduling multiple appointments, confirming appointments, and following up with patients to address any scheduling changes Work closely with clinical team to facilitate effective communication and coordination, contributing to a patient-focused, collaborative culture Make decisions and solve problems quickly with sensible, well-communicated solutions

DUTIES/TASKS TO PERFORM

Greet patients as they arrive at the office Respond to and manage a multi-line phone system Assist patients with information forms Verify insurance benefits, take and enter payments from patients and insurance Submit insurance claims with supporting documentation, and make additional financial arrangements with patients when necessary Update patient records and document recent treatments and procedures Organize and maintain patient waiting area as well as front desk area Communicate post-treatment care to patients Perform other duties as assigned

QUALIFICATIONS & EXPERIENCE

High school diploma or equivalent Experience in customer service and/or patient care Professional demeanor, clean appearance, friendly personality, and positive attitude At least one (1) year of experience in a dental office Knowledge of dental practices and procedures Experience with dental terminology Familiarity with dental insurance and dental codes

REQUIRED SKILLS & ABILITIES

Excellent phone etiquette and strong computer skills Ability to learn new systems and technologies Exceptional customer service Excellent written and verbal communication skills Fast-learner with strong work ethic and ability to multi-task and pay attention to detail in a fast-paced environment Adaptable to daily changes in the dental office workflow Team player with willingness to learn and take on more responsibilities as needed Compassionate and empathetic If you're interested in joining our team, please submit a resume (including at least two professional references) and a brief cover letter/personal statement (including salary requirements and why you would be a great fit at Lewis Dental Group) to drlewisdentist@live.com . Thank you!

Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Financial planning services Flexible schedule Health insurance Paid sick time Paid time off Professional development assistance Uniform allowance

Work Location:

In person