Job ID:

JR-112620

Entity:

Brown University Health Laboratory Location Name:

East Providence-375

Wampanoag Trail City, State:

East Providence, RI Work Type:

FULL TIME

Hours Per Week:

40

Shift:

Day Posted Date:

9/1/2026 SUMMARY Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice. Brown University Health employees are expected to successfully role model the organization's values of Compassion , Accountability , Respect , and Excellence as these values guide our everyday actions with patients, customers, and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done.

The core Success Factors include:

Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES

Responsible for: Answering phones Scheduling appointments Checking patients in and out from their appointment Coordinating specialist appointments for patients Collecting patient balances, copays, and credit cards at time of service Reviewing lists of patients who need appointments and calling to schedule when due Verifying demographics and insurance carrier information for every patient Assisting patients with Kiosk sign in Complying with OSHA and DOH standards Scheduling, coordinating, and tracking STAT patient referrals and pre-authorizations Adhering to Brown Health Medical Group Primary Care guidelines for protecting patients' demographic, clinical, and financial information Providing superior customer service and outstanding patient care Attending meetings/workshops as they relate to current position and office workflows Performing other miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS BASIC KNOWLEDGE

High school diploma required Basic computer skills and knowledge of medical terminology required Must be very organized Must have excellent communication and customer service skills and demonstrate sensitivity to the needs of patients and families

EXPERIENCE

Six months' experience in a medical office Pay Range $18.13-$29.90 Location East Providence-375 Wampanoag Trail - 375 Wampanoag Trail East Providence, Rhode Island 02915 Work Type M-F 8am-4:30pm Work Shift Day Daily Hours 8 hours Driving Required No Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.