A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
Oak Point Pediatric Dentistry is a small, out-of-network pediatric dental practice on James Island. There are six of us. We know our patients and their parents by name, our schedule is full because families keep coming back, and we are looking for one more person who takes real ownership of the front desk. This is not a big-box office. You will not be one of nine people at a counter. You will be the first voice a family hears and the last face they see, and you will have a direct hand in how this practice runs.
THE SCHEDULE
Monday-Wednesday:
7:00 AM - 4:30
PM Thursday:
7:00 AM - 2:10 PM Fridays off. No nights. No weekends. Full-time hours in four days. Yes, the mornings are early — our families are on school schedules.
WHAT YOU WILL DO
Greet and check in families, and make the first ninety seconds of every visit feel easy Answer the phone, schedule and confirm appointments, and manage a very full calendar Check patients out, collect payment at time of service, and take deposits on scheduled treatment Explain fees and payment options clearly and kindly — we are out of network, so families pay us for what is not covered by insurance Submit and follow up on insurance claims as a courtesy to our families, and keep outstanding balances from aging Follow up on treatment that was recommended but not yet scheduled Keep our written processes current, and follow them
WHO DOES WELL HERE
You genuinely like people — including a four-year-old having a hard morning and the parent who is worried about the cost You close the loop. When something does not work the first time, you try a second and third way instead of letting it drop You are precise. Names, dates, and dollar amounts are correct because you double-check them You take initiative. When you do not know how to do something, you find out, then confirm you got it right You are comfortable talking about money without apologizing for it You want to be part of a small team where what you do visibly matters
WHAT WE ARE LOOKING FOR
Required:
At least one year in a front desk, scheduling, or customer-facing service role Strong written and verbal communication Comfort with practice management software (we use Oryx) or a track record of picking up new systems quickly Reliable transportation and consistent on-time arrival for a 7:00 AM start Availability for the full schedule above Strongly preferred: Dental front office experience Familiarity with dental insurance, claims, and verification Experience with treatment scheduling and financial arrangements Spanish Speaking/bilingual preferred but not a requirement Not required: We will teach you dental insurance and our software. We are not going to teach you how to care about people.
COMPENSATION AND BENEFITS
$22-$24 per hour, based on experience. Paid holidays, PTO, retirement match, partially funded health insurance, closed Fridays.
HOW TO APPLY
Apply through Indeed with your resume, and answer these two questions in a few sentences each: Tell us about a time a customer or patient was upset with you or your office. What did you do, and how did it turn out? What are you looking for in your next role that you do not have right now? Applications without answers to both questions will not be reviewed. We read every one that includes them. Oak Point Pediatric Dentistry is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.
Pay:
$22.00 - $24.00 per hour
Benefits:
401(k) 401(k) matching Health insurance Opportunities for advancement Paid time off Retirement plan
