Clinical Secretary Position Summary:

The Clinical Secretary will perform clerical duties and assist in coordinating activities in their assigned department. The Clinical Secretary will provide exemplary customer service and uphold the CMC core values of excellence, compassion, healing, teamwork, stewardship, innovation, and integrity.

Qualifications:

Education:

High school diploma required. Completed course in Medical Terminology preferred. Experience Previous Clinical Secretary experience in a hospital setting preferred.

Licensure/Certification/Registration None Duties & Responsibilities:

Greet all patients and their accompanying family members when applicable and provide exemplary customer service. Assist with registration and scheduling of patients, referrals to ancillary service, insurance verification and provide transport of patients to and from various hospital locations. Provide general patient care according to departmental procedures, provide prompt and courteous response to needs and requests of patients, family and visitors and respond to questions politely with clear, accurate information. Clean assigned work area and equipment. Upon request, the Clinical Secretary will accurately enter charges and patient demographics. Work effectively and collaboratively with colleagues, physicians, and department heads. Effectively utilize strong organizational skills. Consistently display effective verbal communication skills. Proficient understanding and use of technology/PC skills required.

Working Conditions:

Occasionally deals with difficult situations involving patients. Stress level high due to multiple demands frequently occurring simultaneously. Physical surroundings are generally pleasant and comfortable. Occasional exposure to bio-hazardous materials. Prolonged standing and walking required.