Transformation Medical Center West Columbia, South Carolina About Us Transformation Medical Center is a modern Medical Spa and Wellness Center in West Columbia, South Carolina, specializing in advanced aesthetic technologies, laser treatments, wellness, and longevity. We offer a wide range of advanced aesthetic and wellness services, including advanced laser technologies, skin rejuvenation and skin-quality treatments, body contouring, facial treatments, massage, wellness services, and other innovative treatments. A major focus of our clinic is laser technology . We utilize advanced laser equipment and provide treatments designed to address a wide range of aesthetic needs. We are also actively developing our longevity focus — helping our patients not only look their best, but also support their health, energy, quality of life, and long-term well-being. As our center continues to expand, we are looking for someone who wants to grow with our clinic and become an important part of our team. The Position We are looking for a Front Desk / Medical Spa Coordinator who is professional, energetic, organized, personable, and motivated to provide an exceptional patient experience. This is more than a traditional receptionist position. Our Front Desk Coordinator will be the face of our clinic and one of the most important points of contact for our patients. In addition to front desk and cashier responsibilities, this position will play an important role in scheduling, patient experience, lead conversion, follow-up, rebooking, and supporting the growth of our clinic. Responsibilities Welcome every patient and create a warm, professional experience Provide exceptional customer service Answer phone calls, texts, and patient inquiries Schedule, confirm, reschedule, and cancel appointments Coordinate schedules for multiple providers Check patients in and out Process payments, deposits, packages, and memberships Work with POS, CRM, and scheduling systems Maintain accurate patient and appointment information Respond to incoming leads and convert inquiries into appointments Follow up with prospective and existing patients Contact patients who have not scheduled after an inquiry or consultation Educate patients about our services, treatments, packages, and memberships Help patients understand which services may be appropriate for their goals and needs Recommend additional services without being pushy Encourage patients to schedule their next appointment before leaving Help increase rebooking, package sales, and patient retention Maintain effective communication between patients and providers Maintain a clean, organized, and professional front desk and reception area Assist with daily administrative and operational tasks Maintain patient confidentiality at all times The Ideal Candidate We are looking for someone who is: Friendly, confident, positive, and professional Polished in appearance and communication Naturally welcoming and comfortable working with people Highly organized and detail-oriented Reliable and punctual Comfortable handling payments and cash Comfortable using computers, POS, CRM, and scheduling systems Comfortable answering phones and communicating with patients Able to multitask in a busy environment Sales-minded without being pushy Comfortable with follow-up and rebooking Motivated by goals and performance Interested in aesthetics, wellness, beauty, laser technologies, and longevity Looking for an opportunity to grow professionally Preferred Experience Experience in any of the following is a strong plus: Medical Spa / Med Spa Aesthetic Clinic Dermatology Plastic Surgery Wellness Center Luxury Spa Medical Office Front Desk / Reception Customer Service Sales Membership-based businesses Medical Spa experience is preferred, but we are willing to train the right candidate. Sales & Patient Retention We are looking for someone who understands that a Front Desk position is not simply about answering the phone and scheduling appointments. A great Medical Spa Coordinator understands how to turn: Inquiry → Appointment → Rebooking → Long-Term Patient You should be comfortable identifying opportunities, educating patients about our services, helping them understand available treatments, and creating a reason for them to return. We are not looking for an aggressive salesperson. We are looking for someone who knows how to sell through excellent service, trust, patient education, and genuine communication. Compensation & Earning Potential $17-$22 per hour, based on experience and qualifications. In addition to hourly pay, this position includes a commission and performance-based compensation structure. The better you perform, the more you can earn. Strong employees will have the opportunity to increase their income based on results in areas such as: New patient bookings Lead conversion Rebooking Package sales Membership sales Patient retention Additional service sales Your earning potential is not limited to your hourly rate. We believe strong performance should be rewarded, and we want our Front Desk team to have the opportunity to increase their income by actively contributing to the growth of our clinic. Why Join Transformation Medical Center? Modern, growing Medical Spa and Wellness Center Strong focus on advanced laser technologies Expanding wellness and longevity services Professional and upscale environment Opportunity to work with advanced aesthetic technology and treatments Training and professional development opportunities Opportunity for career advancement Opportunity to significantly increase your income through performance Opportunity to grow alongside an expanding Medical Spa Who We Are Looking For We are looking for someone who understands that the Front Desk is the heart of the clinic. You will be the first person a patient speaks with on the phone, the first person they meet when they walk through our doors, and often the last person they interact with before leaving. We are not simply looking for a receptionist. We are looking for someone who wants to become part of our team, help our patients, grow professionally, and help us build a successful and expanding Medical Spa. If you are professional, energetic, organized, personable, passionate about people, and want to grow with a modern, expanding Medical Spa — we would love to meet you. How to Apply Please submit your resume and a brief introduction telling us why you believe you would be a great fit for the Front Desk / Medical Spa Coordinator position at Transformation Medical Center.

Job Types:

Full-time, Part-time Pay:

$17.00 - $22.00 per hour People with a criminal record are encouraged to apply

Language:

English (Required) Ability to

Commute:

West Columbia, SC 29169 (Required) Ability to

Relocate:

West Columbia, SC 29169: Relocate before starting work (Required)

Work Location:

In person