The Family Care Associate is one of the most important positions in our office. You are the first point of contact for all of our families when they call the office and when they walk in the door. We're looking for someone friendly and outgoing who works well with a team. Bilingual is a plus! We will take our time to find the right candidate. If you do not have experience, please do not apply. This position is full-time, Mon

• Fri 8am
• 5pm and some Saturdays 8am
• 12pm.

You may be asked to stay for late patients occasionally. We do offer a benefit package after completion of the introductory 90 day period with PTO time, Paid Holidays, and Insurance. 401K option is available after 12 months.

JOB RESPONSIBILITIES INCLUDE

Greeting and initializing the patient care process Verifying & updating all demographics and insurance information Collecting co-pays and outstanding balances while explaining amount due Entering & Communicating data into Electronic Records Management system Managing incoming phone calls and messages in a prompt, courteous and professional manner Scheduling and confirming appointments Assists with the inventory and maintenance of business office supplies Completes daily balancing reports Marketing practice & providers during events throughout the year Completing medical record requests in a timely manner Completing Electronic Medical Record daily tasks and Patient Portal requests Complies with

HIPAA & OSHA

regulations

QUALIFICATIONS

Exceptional communication and customer service skills Knowledge of insurance plans and medical terminology Has the ability to prioritize assignments in a busy environment Previous experience with Patient Centered Medical Home, Electronic Medical Records, Office Practicum experience is a plus Proficient user of

Microsoft Office:

Word, Excel, Outlook High school graduate, GED or equivalent. Prefer 2-year degree, will consider years of experience Ability to read, speak, write, and understand the English language fluently, bilingual a plus (English/Spanish)

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Medical office: 1 year (Preferred) EMR systems: 1 year (Preferred) Ability to

Commute:

Clarksville, TN 37043 (Required)

Work Location:

In person