A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
Bedford, TX Job Details Full-time 19 hours ago Qualifications Computer operation Customer communication Patient scheduling systems Electronic health records (EHR) management Financial transaction processing Writing skills HIPAA Medical scheduling High school diploma or GED Clinical data entry Health information regulatory compliance Clinical confidentiality policies Managing patient records Medical terminology Payment processing in medical billing systems Quality data entry Customer data entry Full Job Description Medical Receptionist About This Job As a Medical Receptionist, you serve as the welcoming face and first point of contact for our patients, creating a positive and supportive experience from the moment they arrive. You play a critical role in the smooth operation of our clinic, ensuring efficient patient flow and accurate administrative support. This position requires a blend of empathy, precision, and proactive problem-solving to uphold our commitment to exceptional patient care. Job Duties and Responsibilities Welcomes patients and visitors with a warm, professional demeanor, ensuring a positive first impression. Manages patient check-in and check-out processes efficiently, collecting necessary forms and information. Schedules and confirms appointments, coordinating with providers and patients to optimize clinic flow. Updates and maintains patient records within the Electronic Health Records (EHR) system, ensuring accuracy and completeness. Adheres strictly to HIPAA Compliance guidelines, safeguarding patient privacy and confidentiality at all times. Communicates effectively with patients, staff, and external partners, addressing inquiries and providing clear information. Utilizes Medical Terminology accurately when documenting patient interactions and communicating with clinical staff. Performs Insurance Verification, confirming patient eligibility and benefits prior to services. Executes Data Entry tasks with precision, entering patient demographics, insurance details, and other vital information. Processes Payment Processing for co-pays, deductibles, and outstanding balances, handling transactions securely. Organizes the front desk area, managing multiple tasks and prioritizing responsibilities to maintain an efficient workspace. Resolves patient concerns and questions with patience and professionalism, escalating issues as needed. Required Qualifications Education Possesses a high school diploma or equivalent. Experience Demonstrates at least one year of experience in a customer service role, preferably within a medical office setting. Knowledge/Skills Delivers exceptional Customer Service, focusing on patient satisfaction. Excels at Appointment Scheduling, managing complex calendars and patient needs. Navigates and utilizes Electronic Health Records (EHR) systems effectively. Understands and upholds HIPAA Compliance regulations. Exhibits strong Communication Skills, both verbal and written. Applies foundational Medical Terminology in daily tasks. Performs accurate Insurance Verification processes. Ensures precision in Data Entry tasks. Handles Payment Processing with integrity and accuracy. Displays excellent Organizational Skills, managing time and resources efficiently. Preferred Qualifications Holds a certification in Medical Office Administration or a related field. Possesses experience with [Specific EHR System, e.g., Epic, Cerner] software. Speaks a second language, enhancing communication with diverse patient populations. Physical Requirements/Work Conditions Performs work primarily in a sedentary position, utilizing a computer and telephone for extended periods. Requires the ability to occasionally lift and carry up to 15 pounds of office supplies. Works in a fast-paced medical office environment, which may include exposure to various patient conditions and emotions. This Medical Receptionist role serves as the welcoming face and initial point of contact for patients, crucial for creating a positive experience and ensuring the clinic's efficient operation. Key responsibilities include managing patient check-in and check-out, scheduling appointments, and accurately maintaining patient records within the Electronic Health Records (EHR) system. The position also requires strict adherence to HIPAA compliance, effective communication, precise data entry, insurance verification, and secure payment processing. Candidates should possess a high school diploma and at least one year of customer service experience, preferably in a medical office setting. Essential skills include exceptional customer service, proficiency in appointment scheduling and EHR systems, a strong understanding of HIPAA regulations, excellent communication, and accurate application of medical terminology, insurance verification, data entry, and payment processing. Preferred qualifications include a Medical Office Administration certification, experience with specific EHR software, and bilingual capabilities. The role is primarily sedentary within a fast-paced medical office environment.
