MEDICAL RECEPTIONIST-BILINGUAL

MUST BE BILINGUAL IN ENGLISH AND SPANISH

Established in 1991 and with over 34 years of experience, Mt. West Family Health Center is a busy, well established and thriving family medicine clinic with 4 locations in the El Paso, TX area that offers full-time opportunities. Candidates must be willing and able to travel to and work from any of our four designated locations as needed. This flexibility is a mandatory requirement for the position. Responsibilities primarily consist of assisting physicians and mid-level providers by maintaining proper patient flow, verifying patient medical/health plan eligibility, gathering and maintain proper demographics, maintain medical records, patient responsibility collections and cash/deposit safeguards including financial data and records, scheduling patients, and assist patients via telephone, electronically, or in-person in a timely and efficient manner. It is an expectation to maintain a calm, courteous and professional demeanor at all times regardless of a visitor's behavior. Some personal qualities that a medical receptionist is expected to have in order to do the job successfully include: attentiveness, a well groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability, and the ability to perform multiple tasks quickly and efficiently. Mt. West Family Health Center is a stable, family practice with a strong reputation built on surpassing expectations in both service and results.

Responsibilities and Duties:

Demonstrates professional and customer service focused behavior at all times, including manner of communication, responsibility, and appearance. Answers high volume of incoming calls promptly, courteously, and in a caring friendly manner, ensuring outstanding customer service at all times. Conveys messages, coordinates provider and patient schedules and other related information to others as appropriate to maintain effective working relationships in the delivery of patient care. Greets all patients friendly, courteously and respectfully; registers patients, obtains copy of insurance cards front and back, instructs patients on filling out patient registration forms, verifies insurance information and communicates financial policy. Accurately, appropriately and efficiently schedules appointments, tests, procedures and other services. Uses appropriate etiquette and telephone procedure when placing, receiving and transferring calls. Maintains a clean and neat work station/environment. Maintains the strictest patient and personal confidentiality. Responsible for medical record maintenance and front office record keeping procedures. Maintains patient files, records and other information; files all incoming patient record documents in designated location in patient records. Create new charts for patients according to specifications, pull charts for appointments, forms when necessary, check charts for neatness and completeness. Copies medical records for release and appropriately documents the release following proper policy and procedures. Other duties as assigned.

Qualifications and Skills:

Preferably experience in a related field with familiarity of standard medical concepts, practices, and procedures. Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent. Duties require professional verbal ( SPANISH

LANGUAGE FLUENCY AND READING IS REQURIED

) and English written communication. Computer literate with the ability to learn new software applications. Proper telephone protocol.

Job Requirements:

Provide etiquette to patients of Mt. West Family Health Center and follow organizational guidelines and protocols established by Mt. West Family Health Center. Support Mt. West Family Health Center's operational guidelines. Work at multiple locations of Mt. West Family Health Center. Work requires willingness to work a flexible schedule ( EVENING/LATE

HOURS REQUIRED

) Visibility of work requires attention to detail, excellent organizational skills, and discretion with confidential information.

Job Type:

Full-time Pay:

$14.00 - $15.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Ability to

Commute:

El Paso, TX 79936 (Required) Ability to

Relocate:

El Paso, TX 79936: Relocate before starting work (Required)

Work Location:

In person