• DENTAL

EXPERIENCE REQUIRED

• Solo Doctor dental practice looking for a front desk receptionist/treatment coordinator to provide cheerful, superior service in a private dental practice.

The opportunity to work 4 days a week.

Position Summary:

Promote practice growth through effectively implementing administrative procedures and positive, professional presentation as a member of the Front Desk Team. To project the positive, friendly atmosphere of our practice by welcoming all visitors in a cheerful and professional manner. Under Direct and Indirect Supervision, Answer inquiries and obtain information for general public, patients, visitors, and other interested parties. Provide information to callers; Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files.

Essential Responsibilities:

• Open office and prepare for business day
• Must maintain regular, consistent and punctual attendance in accordance with assigned schedule and time off policies.
• Monitor reception area for neatness and cleanliness; replace magazines into racks or arrange onto tables, reposition chairs, dispose of trash, etc. (back-up to greeter)
• Acknowledge all visitors promptly, regardless of task at hand (back-up-to Greeter)
• Memorize and deliver scripts in person and over the phone as appropriate

Telephone:

answer appropriately; record and retrieve messages

• Retrieve messages and e-mails and act upon them
• Welcome patients and visitors into office with cordial greeting and a smile
• Monitor schedule and patients who are waiting in reception area; notify appropriate staff of patient arrival and when there has been a delay in patient seating for appointment. (Back-up to Greeter)
• Check patient records and provide with appropriate and necessary forms upon arrival (i.e. medical history, HIPAA consent, contact information, etc.) (Back up to Greeter)
• Make certain that office has x-rays from previous dentist when appropriate
• Schedule appointments in consideration of production and capacity
• Set up appointments with specialists when indicated; coordinate with specialists office, send x-rays, explanatory letter and provide a referral card/pamphlet for specialist to patient
• Accept and record payments made at the time of service, via mail and telephone
• Present financing options and make necessary arrangements
• File insurance claims; submit e-claims and paper claims when necessary
• Follow-up on all outstanding insurance claims/pre-estimate requests
• Be knowledgeable in the operation and maintenance of equipment at the front desk
• Make courtesy calls for treatment follow-up (post-op calls, when necessary)
• Complete training in all areas shown on training schedule which apply to your position(s)
• Additional responsibilities as needed & as appropriate
• Completely cross-train to assume Financial Coordinator, Greeter/Receptionist responsibilities, when necessary Success Factors
• Good interpersonal skills to maintain positive rapport with patients, dentists, other staff members and community
• Effective verbal skills to communicate clearly and professionally with patients and staff
• Professional personal presentation Education Minimum high school diploma Experience in dental setting Computer literacy Current CPR Certification Open Dental experience a plus
• We may not respond to every applicant if requirements not met.

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Job Type:

Full-time Benefits:

Employee discount Referral program

Education:

High school or equivalent (Preferred)

Experience:

Dental office experience: 2 years (Required)

License/Certification:

CPR Certification (Preferred)

Work Location:

In person