Client Care Specialist (Medical Receptionist - Front Desk) Job Posting Join FYZICAL Therapy & Balance Centers - Be the Face of Patient Experience If you're a friendly, detail-oriented professional who enjoys helping others and keeping things running smoothly, FYZICAL Therapy & Balance Centers wants to meet you. We're seeking a full-time Client Care Specialist (CCS) to join our front desk team in North Dallas. In this role, you'll be the first point of contact for our patients—creating a warm, professional environment while managing scheduling, insurance, and administrative tasks. It's a perfect opportunity for someone who thrives in a fast-paced setting and wants to grow their career in healthcare. Why FYZICAL? FYZICAL is a nationally recognized leader in balance, vestibular, and orthopedic rehabilitation. Our clinics offer a unique combination of cutting-edge care, collaborative culture, and local ownership. You'll be empowered to make a difference every day while enjoying job stability, growth opportunities, and a performance-driven culture that recognizes and rewards excellence.

Position Details:

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Full-Time, Monday-Friday Pay:

$16-$21/hour (based on experience) +

Monthly Performance Bonus Benefits:

Health, Dental, and Vision Insurance Paid Time Off & Paid Holidays 401(k) with Employer Match At FYZICAL, you're more than just a receptionist—you're a vital part of our mission to help people love their lives. Apply today and start your career with a company that truly values its team!

What You'll Do:

Serve as the welcoming first point of contact for new and returning patients Handle patient intake: collect demographics, insurance details, and medical history Verify insurance benefits and obtain authorizations as required Schedule patient evaluations and follow-up visits in coordination with the clinical team Provide financial estimates and collect payments at time of service (including no-show/cancellation fees) Answer phones, emails, and faxes, manage patient records, and maintain administrative reports Support daily clinic operations and maintain a clean, professional environment Consistently achieve key front office performance metrics (conversion, collections, visit volume, etc.)

What You Bring:

12+ months of customer service, front desk, or administrative experience (healthcare preferred) Warm, professional communication style and strong attention to detail Basic computer skills and comfort navigating digital systems Familiarity with EMR, Microsoft Office, and insurance verification processes 2+ years experience in a medical office setting is a bonus but not required Apply today to join the team at one of the many independently owned and operated FYZICAL franchise locations across the nation. Members of the FYZICAL Family radiate excitement and enthusiasm for the future because our franchise model is transforming an industry dominated by hospitals and corporations. From all across the nation—in large cities, rural communities, and small towns— FYZICAL teams are achieving amazing results for their patients and careers.