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US Heart & Vascular

Lead, Medical Front Office Specialist

Pay: Not specified

Posted: 1 week ago

Location: Houston, TX (Onsite)

Last Updated: 1 day ago

Hours: Full-Time

Expires: 10/3/2026

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What they do

A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.

$37,507 / year median in Texas

+16% projected growth

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Job Description

Lead, Medical Front Office Specialist US Heart & Vascular - 3.3 Houston, TX Job Details Full-time 8 hours ago Qualifications High school diploma or GED Medical records Productivity software Full Job Description US Heart and Vascular is in need of a Lead Medical Front Office Specialist to join our team at Houston Cardiovascular Associates in Houston, TX.

Responsibilities:

Develop and deliver onboarding plan for new recruits. Provide ongoing coaching, accountability, and performance feedback to team members of front office team. Monitor productivity and optimize workflow efficiency across Front Desk and Medical Records functions, especially with respect to clinic downtimes Monitor HCVA Phreesia dashboard Manage department schedules, coordinate PTO requests and ensure staffing coverage Ensure adherence to team protocols and service standards. Provide timely reporting of KPI-related issues to leadership. Represent front office operations and collaborate with practice leadership to identify process improvements in daily huddles. Provide real-time feedback and operational updates to front-line employees. Serve as point of contact for complex patient inquiries and operational issues.

Requirements:

High school diploma or equivalent; associate degree preferred. Minimum 2 years of experience in a medical call center or patient access role. Strong communication, organizational, and leadership skills. Proficiency in EMR systems, specifically eClinicalWorks, and Microsoft Office Suite. Ability to manage multiple priorities in a fast-paced environment. Why Choose Us? Comprehensive benefits package Monday-Friday schedule CME allowance

About Houston, TX:

Houston is a diverse city with a booming job market in energy, healthcare, and tech. It has no state income tax, an affordable cost of living, and world-class dining and entertainment. Green spaces, museums, and pro sports teams add to its appeal. Whether for career growth or culture, Houston has it all.