Medical Receptionist

•Front Desk (Interventional Pain Management) Advanced & Modern Pain Center Rockwall, TX Job Details Full-time $16

•$18 an hour 23 hours ago Qualifications HIPAA Filing High school diploma or GED Attention to detail Organizational skills Medical receptionist

Full Job Description Position Title:

Medical Receptionist

•

Front Desk Location:

Rockwall, TX Employment Type:

Full-time Reports to:

Office Manager FLSA:

Non-exempt, 1099

Schedule:

Monday :

10am-7pm

Tuesday :

8am-5pm

Wednesday :

8am-5pm

Thursday :

10am-7pm

Friday :

8am-5pm

Position Summary:

Advanced & Modern (A&M) Pain Center is seeking a warm, detail-oriented Medical Receptionist to serve as the first point of contact for patients, families, and visitors by phone, in the lobby, and through electronic channels. This role greets, schedules, and supports patients with accuracy and discretion, handling the core front office functions that keep the clinic running smoothly: answering and routing calls, scheduling appointments, verifying demographics and insurance, collecting copays, and supporting check-in and check-out. This is a non-clinical position operating in full compliance with HIPAA and Advanced & Modern (A&M) Pain Center policy and plays a critical role in patient access and experience in an interventional pain management setting.

Duties and Responsibilities:

Answer incoming calls promptly and professionally via Ooma App; identify caller needs and route or resolve appropriately. Register new patients in the EHR system, including demographics and insurance information, and verify insurance eligibility. Complete prior authorizations for procedures. Schedule, reschedule, and cancel appointments in the EMR system following approved appointment types, provider templates, and scheduling rules. Send patient portal invitations, virtual appointment links, and pre-visit paperwork and instructions. Receive, fax, scan and process incoming referrals, including entering referral information and documentation into the EHR. File documents into appropriate patient charts. Coordinate diagnostic imaging, referrals and follow-up appointments. Collect co-pays at time of service and refer billing or balance questions to the appropriate billing resource. Support release of information (ROI) requests, route incoming faxes, and maintain accurate patient records. Monitor and restock office supplies, brochures, and replenish snacks and beverages in waiting room. Provide back-up support to other front office staff and assist with office tasks as needed. Maintain cleanliness in patient & staff restroom, office kitchen and waiting room area. Other duties as assigned.

Skills & Proficiencies:

Strong organizing/multi-tasking skills and document tracking High level of attention to detail names, dates of birth, insurance numbers, and appointment times — with an accuracy-first mindset Knowledge of documentation control and practice Ability to get along with others with excellent interpersonal communication and networking skills Demonstrated strong written and verbal communication skills Ability to work well in a team environment and resolve issues quickly Proficiency with computer systems Positive attitude Adheres to

Company Values Education and Experience:

High school diploma or equivalent required; coursework or certification in medical office administration, customer service, or healthcare preferred. Minimum of one (1) year of reception, customer service, call center, or front office experience required; two (2) or more years preferred. Minimum of 2 years of experience working in a pain management or personal injury setting preferred. Experience with eClinicalWorks electronic health records, practice management systems, or scheduling software preferred. Familiarity with medical terminology, EMR systems, billing and coding for injury related cases (CPT, ICD-10). Bilingual (English/Spanish or other languages relevant to the patient population) preferred. Medical Assistant experience or certification a plus!

Compensation Range:

$16.00

•18.00 per hour (e.g. the job posting is not necessarily reflective of actual compensation that may be earned, and actual compensation is subject to variation due to such factors as location, education, experience and skillset. About Advanced & Modern (A&M)

Pain Center:

At A&M Pain Center, is a privately owned Interventional Pain Management Clinic. We specialize in compassionate, patient-centered pain management and rehabilitation for those recovering from personal injury, accidents and chronic pain conditions. Our multi-disciplinary team works collaboratively to restore function, reduce pain and improve quality of life.

Pay:

$16.00

•$18.00 per hour Application Question(s): This is a 1099 exempt position, please reply "Yes" that you understand and are agreeable.

Experience:

pain or personal injury: 1 year (Preferred) Medical receptionist: 1 year (Required)

Work Location:

In person