Overview Join our dynamic Urology Practice as a Referral Specialist and Front Office Coordinator, where you'll be the welcoming face and efficient organizer of our busy clinic. This vital role combines patient-centered service with administrative excellence, ensuring smooth operations from appointment scheduling to insurance verification. Your energetic approach will help foster a positive environment for patients and staff alike, driving the success of our healthcare team. We are committed to providing a paid, engaging position that offers growth opportunities within a supportive medical setting. Responsibilities Greet patients warmly and manage front desk operations with professionalism and enthusiasm. Schedule appointments efficiently using electronic health record (EHR) systems such as Medvolve and/or Urochart. Verify insurance coverage, perform insurance authorizations, and handle insurance verifications accurately. Collect and process patient payments, including copays and outstanding balances, utilizing medical billing and collection procedures. Review medical documentation for completeness and accuracy, ensuring compliance with HIPAA regulations and CPT coding standards. Manage referral processes by coordinating with specialists, reviewing care plans, and ensuring timely communication between providers. Maintain accurate medical records, update patient information in EMR system. Handle multi-line phone systems with excellent phone etiquette, respond to patient inquiries promptly, and direct calls appropriately. Support office management tasks such as filing, data entry, and maintaining organized medical records. Skills Strong knowledge of medical terminology, ICD-10 coding, CPT coding, and medical billing procedures. Experience with EMR systems. Familiarity with health information management standards such as HIPAA compliance. Bilingual abilities are highly valued to serve diverse patient populations effectively. Proven clinic experience in a healthcare setting with excellent administrative support skills. Proficiency in Microsoft Office Suite (Word, Excel) and typing skills for efficient documentation review and data entry. Exceptional customer service skills combined with professional phone etiquette and clerical experience in a busy office environment. Ability to verify insurance benefits accurately using tools like Medicare or other payers' portals. Strong organizational skills to manage multiple priorities including intake processes, appointment scheduling, and office management tasks efficiently. Join us in delivering outstanding patient care while advancing your career in a vibrant healthcare environment!

Pay:

From $15.00 per hour

Benefits:

Flexible schedule On-the-job training Opportunities for advancement Paid time off

Work Location:

In person