FULL TIME BILINGUAL MEDICAL FRONT DESK COORDINATOR

Position Goal To be the first point of contact for TRS Health patients — scheduling their care, answering their questions, and making sure every visit, phone call, and follow-up leaves them feeling less worried and more taken care of. This role owns the patient experience at the front desk from first phone call through check-in and follow-through, and treats every patient like family. Schedule & Work Arrangement

Schedule:

Monday to Saturday

Status:

Full-time, front desk / patient services Minimum Qualifications

• High school diploma or GED required
• Fluency in English and Spanish (spoken and written) required
• Comfortable learning and using scheduling software, EHR systems, and multi-line phones; genuinely tech-savvy
• Prior front desk, medical office, or customer service experience preferred but not required
• Proficiency with EHR systems; experience with eClinicalWorks a plus Position Responsibilities Scheduling & Check-In
• Schedule, reschedule, and confirm patient appointments
• Check patients in, verify demographics and insurance information, and keep records accurate and up to date
• Manage the daily schedule and communicate delays or changes to patients and staff Phones
• Answer incoming calls and route or resolve them — scheduling, billing, general concerns
• Make outgoing calls for reminders, follow-ups, rescheduling, and lab or refill updates
• Provide Spanish/English interpretation for patients, by phone and in person Patient Questions & Follow-Through
• Field patient questions about lab results, testing, and prescription refills, and route them to the right clinical staff when needed
• Follow up until the patient actually has an answer — no dropped requests
• Be transparent with patients: explain what's happening, what's next, and what to expect, even when there's a delay or an unresolved answer
• Help patients feel less anxious about their visit, their labs, or their medications Ownership & Growth
• Take ownership of problems at the front desk instead of just passing them along
• Learn new software, workflows, and processes as the clinic grows — training is provided, but curiosity is on you
• Flag recurring issues or friction points to help the team improve, rather than just working around them
• Support clinical and administrative staff so the day runs smoothly for everyone, patients included Reports To Clinic Coordinator and Administrative Director, day-to-day. Desirable Characteristics, Knowledge, and Skills
• Energetic, friendly, and calm under pressure — a full waiting room doesn't rattle you
• Takes ownership: sees a problem, works it, doesn't wait to be told
• Genuinely motivated by seeing patients get better and feel cared for
• A team player who steps in wherever help is needed to take care of patients
• Comfortable working with uninsured, underserved, and immigrant communities in a compassionate, nonjudgmental manner
• Strong time management, multitasking, and record-keeping skills — including under pressure in a fast-paced environment
• Thorough understanding of patient confidentiality (HIPAA) principles
• Strong attention to detail; accurate and efficient data entry skills TRS Health is a 501(c)(3) nonprofit community health clinic.

We are an equal opportunity employer committed to serving all patients regardless of insurance status, immigration status, or ability to pay.

Pay:

$16.00 - $25.00 per hour

Language:

Spanish (Required) Ability to

Commute:

Stafford, TX 77477 (Preferred)

Work Location:

In person