Job Overview The primary responsibility of the part-time Dermatology Front Desk Receptionist is exceptional patient care. We are looking for an extraordinary front office/receptionist who is energetic, hardworking, and has outstanding teamwork and learning potential to bring to a dermatology/medical office. They will work closely with the provider and front office leads, and providing essential support and back up to the front office team. Candidates with eClinicalWorks, eCW, (1 year
REQUIRED
within 2 years), at least one year of medical office experience, preferably Dermatology, and Spanish speaking skills
REQUIRED.
We want our patients and guests to feel welcomed to the Practice. A professional, friendly, positive and considerate attitude and demeanor, as well as excellent communication skills, are essential for the right candidate.
ESSENTIAL SKILLS AND ABILITIES
At minimum of 1 year of recent (within 2 years) and comprehensive experience working with eCW systems
REQUIRED
At least 1 year of experience working in a medical front desk/receptionist position at a medical office
REQUIRED
High school diploma or equivalent
REQUIRED
Bilingual in English and Spanish
REQUIRED
Excellent computer skills, including Microsoft Office, eligibility portals and e
CW REQUIRED
Dermatology experience
PREFERRED
Fast learning self starter with outstanding recall and teamwork mentality Excellent customer service, interpersonal and communication skills Treats patients, visitors and co-workers with respect Professional and friendly attitude Ability to work well as a team member and receive instructions and constructive criticism from team leads Great problem-solving skills, organized and attentive to detail Ability to utilize solid time management and prioritize tasks Takes initiative, reliable and punctual Empathetic with patients' needs and concerns Demonstrated ability to manage medical records accurately while maintaining confidentiality under HIPAA guidelines Ability to work effectively and efficiently in a fast-paced environment Excellent phone etiquette with the ability to handle multi-line phone systems efficiently in a high call volume office Ability to effectively triage calls from patients to ensure appropriate scheduling and transfer to correct department Outstanding communication skills with provider, manager, back office and team leads. RESPONSIBILITIES-->REQUIRED travel between both sites Front Desk Duties Patient Check-In/Check-Out Welcoming and greeting all patients and visitors, in person or over the phone with polite and proper etiquette Provide new patients with New Patient Forms/consents, or if patients haven't been seen in 1 year or more, provide a demographics form to update Collect and scan photo ID and all insurance cards, including pharmacy cards and Medicare cards and verify patient demographics and pharmacy. Ensure patient intake forms are completed correctly Verify insurance eligibility and benefits, ensure referrals are received for appropriate insurances, receive preauthorizations before procedures. All should be done before patient's visit. All should contain the appropriate physician and company name, correct treatment dates as well as appropriate patient information Create check in/check out slips, appropriately, prior to patient visits. Scan documents and assign them to the appropriate location within eCW Process payments, collect copays, deductibles, self-pay monies or outstanding balances Perform end of day process to ensure monies balance Administrative Places telephone calls to new patients to confirm upcoming appointments and verify information required of the patient at the time of appointment Inspects waiting room for neatness, cleans and organizes as needed. Disinfect at the end of the day and organize magazines, as needed Multitasking between phone calls, registering new patients, faxing and other administrative duties as assigned by provider, manager or team leads Maintain/learn working knowledge of dermatology Explain procedures, patient costs and personalized skin care plans Address patient queries (via email, phone or in-person) Monitor physicians' schedule at each clinic location and schedule patients, appropriately Maintain patient flow (checking patients in and out, confirming appointments, filling in cancellations, etc.) Attend all office meetings and training sessions as scheduled Count Petty Cash daily Create Slips in advance Comply with state and federal regulations and have a general understanding of HIPAA guidelines Assists in the ordering, receiving, stocking, and distribution of office supplies Performs other duties as assigned Appointment Scheduling Schedule medical appointments using eCW Conduct daily review of schedule status for the remainder of the week and the following two weeks Schedule all appointments at the patient's desired location and per the provider's scheduled availability Confirm appointments if they are not confirmed through the automated system Cancel and reschedule appointments as necessary; conduct follow-up on no-shows Communicate with patients utilizing Healow Miscellaneous Duties Assist in general office duties and other duties as assigned Give mail to accounting Check emails, faxes and voicemail regularly throughout the day Complete tasks assigned in eCW or by provider, manager, billers and team leads Maintain a professional appearance and positive attitude Additional duties as assigned
Pay:
$16.00 - $21.00 per hour Expected hours: No more than 24.0 per week
Benefits:
Free parking Application Question(s): What are your salary requirements? This position may require staff to travel to two office locations, one in the Houston Museum District and the other in Webster, TX, regularly on certain days of the week. Please enter 'Yes' if you understand and are agreeable to this requirement. Are you able to perform a working interview for 2-3 hours after a successful initial interview? Do you have reliable transportation?
Education:
High school or equivalent (Required)
Experience:
e
CW:
1 year (Required) medical front office/receptionist: 1 year (Required)
