Eye Physicians of Southwest Virginia, a multi-office ophthalmic and optometric practice, currently has a position open at our Abingdon, VA, office for a front-office receptionist. The candidate must be detail-oriented, self-motivated, caring, organized, and hard-working, with excellent interpersonal and computer skills. Must have knowledge and/or experience with:

MINIMUM QUALIFICATIONS

High school diploma or GED with a minimum of one year of experience in a customer service setting. Position requires excellent verbal communication skills, multitasking capabilities, and the ability to work in a fast-paced environment where teamwork is critical. Prior healthcare experience is a plus.

SUMMARY

To perform all job functions courteously and professionally consistent with the mission and goals of Eye Physicians of Southwest Virginia, PC. Primarily responsible for providing excellent customer service to all patients by utilizing an in-depth knowledge of the organization's policies and procedures.

ESSENTIAL FUNCTIONS

Follow all current and future departmental policies and procedures. Greet patients, add/verify patient demographics, obtain insurance information, and scan all payer insurance cards. Ensure patients have any applicable referrals. Review all doctors' schedules daily to determine availability and strategic placement of triage patients. Provide efficient and professional telephone services; answer telephones, make/cancel/reschedule appointments. Accurately schedule/re-schedule appointments. Accurately take messages or triage to the appropriate staff according to established protocols. Coordinate necessary activities with Medical Records. Document the "notes" section of the patient account regarding any pertinent information. Copying, filing, and scanning as necessary. Secure all daily money in the office safe each evening. Place daily work and patient charts in the assigned secure location upon leaving. Ability to travel to all office locations as needed for receptionist coverage, meetings, and management issues. Ensure superbills are collected and accurately completed. Ensure the accuracy of daily collections and balance all financials with the appropriate reports. Maintain a clean and orderly work area. Maintain the forms and office supplies required for front-desk activities. Ensure the reception area is ready for each working day; open/close the office at the designated times, and have all front desk activities fully operational at the start of business hours.

ORGANIZATIONAL FUNCTIONS

Maintain practice and patient confidentiality at all times. Exhibit professional demeanor at all times while representing the practice. Maintain a professional level and volume of communication. Participate in staff and educational meetings and training. Obtain

HIPAA/OSHA

certification upon hire and each year at a specified time, at the practice's expense. Perform other duties as assigned.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Most of the on-the-job time is spent walking, sitting, handling with hands, reaching with hands and arms, talking, and hearing. Less than one-third of the time is spent stooping or crouching. Sometimes this job may require lifting weights; under one-third of on-the-job lifting is up to 50 pounds. The job requires the following types of special vision: close, distance, peripheral, and depth. The typical noise level in the work environment for this job is moderate (e.g., a business office with computers and printers, light traffic). Work in an office environment and maintain posture in a seated position for prolonged periods. OTHERThis job description is intended only to describe the general nature and level of work performed. It is not intended nor should it be interpreted as an exhaustive list of all duties, skills, and responsibilities.

Job Type:

Full-time Pay:

From $14.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Health insurance Paid time off Vision insurance

Work Location:

In person