Blue Ridge ENT is seeking a friendly, organized, and dependable Front Office Specialist to join our team. This position plays an important role in creating a positive patient experience and supporting the day-to-day operations of our practice. The Front Office Specialist is often the first and last point of contact for our patients. We are looking for someone who enjoys working with people, communicates professionally, pays close attention to detail, and can remain calm and helpful in a busy medical office environment. Excellent Benefits Package that includes Vacation, Sick time, 100% Employer Paid Health Insurance, Dental, & 401K. Hours are Monday-Thursday, 8am-5pm and Friday 8am-4:30pm.

FLSA Status:

Non-Exempt Job Status:

Full-Time

POSITION SUMMARY

The primary responsibility of a front office specialist is to act as a central point of communication among doctors, patients, and other team members of the health care team. This entails answering the phone, maintaining patient check-in and check-out and answering questions while providing superior service to our patients.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement To successfully perform this position, an individual must be able to carry out each essential duty effectively. Reasonable accommodations may be provided to qualified individuals with disabilities to support the performance of these essential functions. Essential Functions Statement(s)

• Greet and assist patients and visitors at the front desk with a welcoming and professional demeanor.
• Answer incoming phone calls, schedule appointments, and communicate with patients using consistent and courteous telephone etiquette.
• Register new patients and update existing records by accurately collecting and verifying personal, financial, insurance, and identification information, including patient photographs and Medicaid eligibility when applicable.
• Monitor and manage night messages, appointment requests, and incoming correspondence (including the New Patient folder) to ensure timely follow-up and appropriate routing.
• Schedule follow-up appointments, in-office procedures, radiology tests, and specialist referrals as directed.
• Obtain prior authorizations from insurance providers for applicable services and procedures.
• Review and verify the accuracy of test results and documentation within the Electronic Health Record (EHR) system.
• Prepare and send patient recall communications in accordance with clinic protocols.
• Provide backup support for patient check-in and check-out functions, including scheduling follow-up appointments.
• Collect and post patient co-pays, surgery deposits, and other payments; ensure accurate daily reconciliation of receipts.
• Secure, balance, and manage the clinic's money bag at the end of each business day.
• Participate in assigned late-night coverage on a rotating weekly basis.
• Ensure the clinic is properly secured at closing, including turning off lights and locking doors.

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability
• Ability to accept responsibility and account for his/her actions.
• Active Listening
• Ability to actively attend to, convey, and understand the comments and questions of others.
• Accuracy
• Ability to perform work accurately and thoroughly.
• Communication, Oral
• Ability to communicate effectively with others using the spoken word.
• Communication, Written
• Ability to communicate in writing clearly and concisely.
• Customer Oriented
• Ability to take care of the customers' needs while following company procedures.
• Detail Oriented
• Ability to pay attention to the minute details of a project or task.
• Friendly
• Ability to exhibit a cheerful demeanor toward others.
• Honesty / Integrity
• Ability to be truthful and be seen as credible in the workplace.
• Organized
• Possessing the trait of being organized or following a systematic method of performing a task.
• Reliability
• The trait of being dependable and trustworthy.
• Working Under Pressure
• Ability to complete assigned tasks under stressful situations.

SKILLS & ABILITIES

Education:

High School Diploma or GED, required.

Experience:

6 plus months of experience or previous medical office receptionist experience, preferred.

Computer Skills:

Ability to efficiently operate computer systems, including EHR software. Proficiency in Microsoft Office, including Word and Excel.

Certificates and Licenses:

N/A Other Requirements:

Telephone etiquette, customer service, basic word and excel programs, time management, multi-tasking, organization

PHYSICAL DEMANDS N

(Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0

• 2.5+ hrs/day) F (Frequently) Position requires this activity from 33%
• 66% of the time (2.5
• 5.

5+ hrs/day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands:

Stand F Walk F Sit F Manually Manipulate F Reach Outward F Reach Above Shoulder F Climb O Crawl O Squat or Kneel O Bend O Grasp F Speak C Lift/Carry:

10 lbs or less F 11-20 lbs F 21-50 lbs

F 51-100

lbs O Over 100

O Push/Pull:

12 lbs or less F 13-25 lbs F 26-40 lbs

O 41-100

lbs O Other Physical Requirements Vision (Near, Distance, Color, Peripheral, Depth) Sense of Sound

• telephone, conversation, in person, etc. Sense of Touch Ability to wear Personal Protective Equipment (PPE
• Wear appropriate

PPE WORK ENVIRONMENT

Air-Conditioned and Heat-Controlled Office Space Job Type:

Full-time Pay:

$16.00

• $19.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Health insurance Paid time off Vision insurance

Experience:

Medical office: 1 year (Preferred)

Work Location:

In person