Appointment Scheduler in Chippewa Falls, Wisconsin at Family Health Center Save New Family Health Center Chippewa Falls, Wisconsin, 54729, United States Posted on October 9, 2026 New job! Apply early to increase your chances of getting hired. Explore Related Opportunities Customer Service Representatives jobs near me in Wisconsin Jobs near me in Wisconsin Customer Service Representatives jobs Job Description

JOB SUMMARY

The Appointment Scheduler serves as the initial point of contact for patients and customers, both in-person and by telephone, ensuring service delivery aligns with customer service standards. The Appointment Scheduler assesses patient and customer needs to coordinate appropriate scheduling with healthcare providers, ensuring timeliness and adherence to policies. The Appointment Scheduler supports patient access and satisfaction by facilitating efficient and responsive scheduling processes.

ESSENTIAL JOB FUNCTIONS

Operates computer and phone systems to schedule, register, check in/out, update and coordinate appointments

• including ancillary tests and procedures
• ensuring accuracy and efficiency.

Screens and routes incoming calls to support seamless communication across departments.

Sends and receives letters, forms, and questionnaires to gather and process patient information, maintaining organized and accurate records.

Collects and updates patients' insurance and demographic information to support accurate documentation and billing.

Maintains and updates provider schedules to optimize appointment availability and resource allocation.

Coordinates the release of patient information by verifying consents and ensuring compliance with HIPAA and applicable laws.

Performs receptionist duties, including greeting patients, checking them in, answering inquiries, and supporting front desk operations.

Maintains strict adherence to scheduled work hours with regular and reliable attendance.

Performs other duties as assigned.

EDUCATION AND EXPERIENCE

High School diploma or equivalent. Excellent written and verbal communication skills. Keyboard, computer, and telephone proficiency. Preferred six months' previous experience in a medical or dental care facility to include direct patient contact or previous customer service experience.

CERTIFICATIONS / LICENSES

None. Equal Employment Opportunity Scan to Apply Just scan this QR code to apply from your phone. Scan to Apply Not ready to apply yet? Enter your email and we'll send you a reminder to come back and apply. Remind Me Later Job Location Chippewa Falls, Wisconsin, 54729, United States Frequently asked questions about this position Similar Jobs In Chippewa Falls, Wisconsin Hot Job Automotive Service Advisor Eurotech Automotive Repair Eau Claire, Wisconsin Crew Member (Full-Time)

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