Medical Receptionist / Front Office Coordinator Looking to bring your medical administrative skills to a practice that treats you like family? Excel Physical Therapy is seeking a Medical Receptionist / Front Office Coordinator to help support our front desk operations, from warm patient check-ins to coordinating insurance verifications. We are looking for a dedicated professional interested in working 30-40 hours per week in our Oshkosh office. If you thrive in a smooth-running, friendly, fast-paced outpatient setting—with no nights or weekends—we'd love to meet you.

Job Responsibilities Patient Experience:

Maintain a warm, welcoming, and efficient front desk area, delivering an exceptional first impression to patients, referral partners, and vendors.

Scheduling & Phones:

Answer incoming calls, respond to inquiries about services, and accurately manage the physical therapists' schedules.

Insurance Coordination:

Verify insurance coverage, manage prior authorizations, and clearly communicate insurance benefits and out-of-pocket costs to patients.

Care Coordination:

Help support seamless communication between physical therapists, physician offices, and insurance providers.

Data & Records Management:

Maintain and update patient accounts and electronic medical records with a high degree of accuracy.

Practice Support:

Assist with internal marketing projects and perform general administrative tasks to keep the clinic running smoothly.

Qualifications & Skills Customer Service:

A heart for service with a proven commitment to delivering excellent customer care.

Communication:

Strong interpersonal skills, including active listening, and a professional, articulate manner on the phone and in person.

Organization:

Highly organized and efficient, with a demonstrated ability to accurately multitask and prioritize in a fast-paced environment.

Tech-Savvy:

Solid computer literacy, including strong keyboarding skills, high data-entry accuracy, and proficiency in MS Word and Excel.

Education:

Must have a high school diploma. Experience (Plus, but not required): Previous training/experience in a medical office setting or familiarity with medical terminology is helpful, but we are willing to train the right person who possesses the core organizational skills required.

Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Paid time off

Medical Specialty:

Orthopedics Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Preferred) Ability to

Commute:

Oshkosh, WI 54902 (Required)

Work Location:

In person