This is a hybrid front-office and clinical-support position. The employee will primarily manage reception and patient-coordination responsibilities but must also be comfortable cross-training to assist with clinical workflow as needed. Clinical-support duties may include rooming patients, obtaining vital signs, serving as a chaperone, preparing and turning over examination rooms, stocking clinical supplies, and assisting the clinical team within the employee's training and permitted scope. Responsibilities

• Provide a warm, professional welcome to patients in person and by telephone.
• Schedule and coordinate medical, surgical, and cosmetic dermatology appointments.
• Manage patient check-in and check-out workflows.
• Verify and update demographic and insurance information.
• Collect copays, patient balances, and other payments as appropriate.
• Coordinate referrals, records requests, and incoming documentation.
• Respond to routine patient scheduling and administrative portal messages.
• Assist patients with practice information, cosmetic inquiries, and membership-related questions.
• Maintain accurate scheduling and help optimize physician clinic flow.
• Coordinate with the clinical team regarding patient needs, procedures, and follow-up appointments.
• Assist with insurance eligibility and authorization workflows as needed.
• Maintain a polished, organized reception and patient-facing environment.
• Protect patient confidentiality and follow HIPAA and practice policies.
• Help establish efficient front-office workflows and patient-service standards for a new practice. Qualifications
• Prior medical office, patient service, or healthcare administrative experience strongly preferred.
• Dermatology or specialty medical practice experience strongly preferred.
• ModMed/EMA experience strongly preferred.
• Excellent telephone, communication, and interpersonal skills.
• Comfortable with electronic medical records, scheduling systems, and technology.
• Highly organized, dependable, detail-oriented, and able to manage multiple priorities.
• Professional, polished, calm, and welcoming demeanor.
• Ability to work independently while collaborating closely with the physician and clinical team.
• Commitment to providing a highly personalized and exceptional patient experience. Schedule Approximately 30 hours per week, generally 4-5 weekdays. There are no regularly scheduled evenings or weekends. The schedule is designed to provide consistency and work-life balance while supporting an efficient outpatient dermatology practice. Compensation & Benefits
• $19-$22 per hour, depending on dermatology, front-office, and ModMed/EMA experience. -Health insurance
• Paid time off.
• Paid holidays based on scheduled workdays.
• Predictable weekday daytime schedule.
• No regularly scheduled evenings or weekends.
• Employee discounts/perks on eligible skincare products and cosmetic services.
• Opportunity for additional responsibilities and professional growth as the practice expands.

Prior medical-office or direct patient-care experience strongly preferred Must be comfortable working in examination rooms and assisting with patient flow Dermatology experience is preferred but not required About Norton Dermatology & Wellness Norton Dermatology & Wellness is being built as a modern, patient-centered alternative to large health-system dermatology. Our goal is to combine exceptional physician-led medical care with a highly personalized, welcoming patient experience. We are looking for someone who takes pride in caring for patients, enjoys being part of a close-knit team, and is excited about helping to build an exceptional dermatology practice from the beginning.

Pay:

$20.00 - $24.00 per hour Expected hours: 30.0 per week

Benefits:

Employee discount Health insurance Paid time off Paid training Application Question(s): Do you have at least 1 year of experience working in a medical office or outpatient health care setting? Do you have previous experience working in a dermatology office? Do you have previous experience using ModMed/EMA electronic health records?

Work Location:

In person