Mental Health Technician/ Front Desk Coordinator

Mental Health Technician/ Front Desk Coordinator

CARING HEARTS FAMILY MEDICAL CENTERS LLC

•1.0 Palm Springs, FL Job Details Full-time $18•$20 an hour 13 hours ago Benefits Free parking Paid holidays 401(k) Paid time off Flexible schedule Qualifications Spanish English High school diploma or

GED Full Job Description Job Title:

Mental Health Technician•Front Desk (Bilingual English/Spanish is required )

Company:

Caring Hearts Behavioral HealthEmployment Type:

Full-Time Location:

Palm Springs, FL Position Summary Caring Hearts Behavioral Health is seeking a compassionate, organized, and professional Mental Health Technician•Front Desk to serve as the first point of contact for our patients. This position combines front desk administrative responsibilities with basic mental health support to ensure a welcoming, safe, and efficient environment for patients, families, and staff. Responsibilities Front Desk Duties Greet patients, visitors, and vendors in a professional and courteous manner. Answer and direct incoming phone calls. Schedule, reschedule, and confirm appointments. Verify insurance eligibility and obtain authorizations as needed. Register new patients and update demographic and insurance information. Collect co-pays and outstanding balances. Scan and upload patient documents into the electronic medical record (EMR). Maintain patient confidentiality in accordance with HIPAA regulations. Manage incoming faxes, emails, and office correspondence. Maintain an organized and welcoming reception area. Mental Health Technician Duties Observe and report changes in patients' behavior or emotional status to licensed clinical staff. Assist with patient check-in, check-out, and clinic flow. Help maintain a safe, calm, and therapeutic environment. Support patients during their visit while maintaining professional boundaries. Assist providers and clinical staff with non-clinical patient needs. Document patient interactions when appropriate. Follow all behavioral health safety protocols and emergency procedures. Participate in team meetings and morning huddles. Qualifications High school diploma or GED required. Certified Mental Health Technician (preferred but not required). Minimum of one year of experience in a behavioral health, medical office, or front desk setting preferred. Bilingual in English and Spanish preferred. Experience with EMR systems (eClinicalWorks and/or Sunwave preferred). Knowledge of insurance verification and prior authorizations is a plus. Excellent communication and customer service skills. Strong organizational and multitasking abilities. Ability to remain calm and professional in stressful situations. Skills Exceptional customer service Professional telephone etiquette Time management Attention to detail Team collaboration Compassion and empathy Problem-solving Confidentiality and professionalism Benefits paid Vacation Paid holidays (eligible employees) Paid time off 401(k) (if eligible) Caring Hearts Behavioral Health is an Equal Opportunity Employer committed to providing compassionate, patient-centered mental health services while fostering a respectful and inclusive workplace. Bilingual is required

English/Spanish Pay:

$18.00•$20.00 per hour

Benefits:

401(k) Flexible schedule Free parking Paid time off

Work Location:

In person