Crisis Coordinator (4 pm-12 am) Volunteer Behavioral Health Care System - 3.0 Chattanooga, TN Job Details Full-time From $58,000 a year 2 hours ago Benefits Health savings account Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Teamwork Sociology Driver's License Bachelor's degree Driving Social Work Full Job Description Are you ready to be the turning point in someone's toughest moment? We are seeking a dedicated, compassionate, and resilient clinical professional to join our front-line crisis intervention team. In this role, you will not just be managing symptoms—you will be providing a lifeline. Every single shift offers the opportunity to de-escalate emergencies, restore safety, and connect individuals in mental health or substance use crises to the vital resources they need to heal.

If you are driven by a deep purpose to help others and want a role where your clinical skills directly save lives, we want to hear from you. How You Will Make an Impact Direct, Life-Saving Crisis Support Be the calm in the storm: Conduct face-to-face crisis assessments and de-escalation interventions for individuals at high risk in the community, via telehealth, or at our Walk-In Center.

Advocate for dignity:

Champion the least restrictive treatment pathways possible, prioritizing client autonomy, safety, and long-term resolution.

Build safety nets:

Craft immediate safety plans, facilitate referrals, and ensure warm handoffs so no one slips through the cracks.

Drive community connection:

Utilize company or personal vehicles to meet individuals where they are, delivering counseling and linkage directly to those in need. Clinical Leadership & Team Guidance Anchor the center: Oversee the Walk-In Center environment, ensuring timely care, collaborative problem-solving with the safety team, and seamless staff coordination.

Mentor the front line:

Provide clinical guidance, shadow new staff, and offer real-time consultations on complex, high-risk cases.

Bridge communication:

Serve as a vital clinical liaison between the crisis team, CSU/STAR units, call centers, and executive leadership. What You Bring to the

Team Education:

A Bachelor's or Master's degree in Psychology, Sociology, Social Work, or a closely related behavioral health field.

Experience:

1+ years of experience in crisis intervention, behavioral health, or residential treatment (preferred).

Certifications:

Mandatory Pre-Screening Agent (MPA) certification (or eligibility) is highly preferred. Must obtain CPR/First Aid and Therapeutic Options certifications within the first 30 days.

Core Strengths:

Exceptional emotional resilience, the ability to remain deeply calm under pressure, and strong tech literacy (experience with Electronic Health Records like Qualifacts is a plus).

Driver's License:

A valid license and willingness to travel locally to conduct assessments. Why Join Us? You will work alongside a deeply supportive, mission-driven team that has your back. We provide robust onboarding, continuous clinical supervision, and the structural support you need to do your best work safely and effectively. Apply today to turn your clinical expertise into immediate community impact!

Pay:

From $58,000.00 per year

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person