A Nursing Assistant provides hospital and nursing home patients with basic care and assists them with daily activities. Helps patients with dressing, washing, and feeding. May perform basic medical care under the direction of a nurse or other medical professional. These roles typically require completion of a regional agency-approved training program in order to obtain a certification before practicing.
The Certified Medical Assistant (CMA)/Certified Nursing Assistant (CNA) is a clinical professional who provides patient care within CMA/CNA scope of practice while supporting structured onboarding and operational consistency for newly hired staff. This role performs administrative and clinical duties in a fast-paced clinic environment while reinforcing documentation standards, patient throughput, and regulatory compliance. The Registered Medical Assistant (RMA) is a clinical support professional who performs administrative and clinical duties within the scope of practice to support physicians and healthcare teams in a specialty outpatient setting. The RMA contributes to safe, efficient, and compliant patient care through accurate documentation, procedural support, and effective communication.
RESPONSIBILITIES
Certified Medical Assistant (CMA) / Certified Nursing Assistant (CNA) Responsibilities Clinical Patient Care Assist patients by providing information, support, and professional customer service Verify patient identity, obtain medical histories, confirm visit purpose, allergies, medications, and vital signs Prepare patients for examinations and procedures, explain treatments, and ensure proper consents are completed Assist physicians with office procedures, injections, wound care, suture/staple removal, and post-operative follow-up Administer medications as directed by the provider and within CMA/CNA scope of practice Training & Onboarding (Direct Hire Component) Support structured onboarding of newly hired medical assistants Reinforce clinic standards related to documentation, infection control, and workflow expectations Assist leadership in validating competencies and ensuring adherence to clinic protocols Promote accountability and teamwork within the medical assistant team Clinical Workflow & Documentation Document patient care, communications, injections, and education accurately in the EMR (TouchWorks) Complete charge tickets and ensure documentation supports appropriate coding and secure record maintenance Facilitate diagnostic testing and prescription refill processes per provider direction and clinic protocol Manage administrative tasks including reports, patient communications, and daily clinical workflows Recognize and respond to patient emergencies according to facility policy Safety, Compliance & Environment Maintain sterile technique, follow universal precautions, and comply with OSHA and clinic safety policies Clean and maintain exam rooms, equipment, and supplies; properly dispose of biohazard materials per protocol Ensure patient and staff safety, including safe transport and assistance with ambulation Registered Medical Assistant (RMA) Responsibilities Clinical Patient Support Verify patient identity and obtain medical histories, medications, allergies, and vital signs Prepare patients and exam rooms for procedures Assist physicians during examinations and office procedures Perform delegated clinical tasks within RMA scope of practice, including wound care, injections (as permitted), suture/staple removal, specimen collection, and patient education Documentation & Workflow Management Maintain accurate, timely, and confidential documentation in the EMR Ensure documentation supports appropriate coding and charge capture Manage prescription refill requests and post-operative follow-up communication per provider direction Document patient communications and clinical tasks in accordance with clinic standards Equipment, Safety & Compliance Maintain clean and organized exam rooms, equipment, and supplies Follow infection control standards, OSHA guidelines, and PPE requirements Ensure proper disposal of biohazard materials Assist with safe patient transport and mobility Administrative Support Complete charge tickets and support coding processes Assist with clinical reports and task management Perform additional duties as assigned to support clinic operations
CHARACTERISTICS
Certified Medical Assistant (CMA) / Certified Nursing Assistant (CNA) Characteristics Demonstrates professionalism, reliability, and strong interpersonal skills Tactful, empathetic, and attentive to patient needs Demonstrates professional and effective communication in person and via phone Uses discretion, sound judgment, and maintains confidentiality Establishes credibility with physicians, staff, and patients Organized, resourceful, able to multitask, and takes initiative Committed to quality improvement and operational consistency Collaborates effectively within a multidisciplinary clinical team Maintains a professional appearance and demeanor Registered Medical Assistant (RMA) Characteristics High energy, professional, and patient-focused Strong interpersonal and communication skills Maintains confidentiality, discretion, and sound judgment Organized, adaptable, and able to multitask effectively Team-oriented with a positive attitude and initiative Well-groomed and represents the clinic professional
Requirements:
QUALIFICATIONS
(CMA/CNA) Graduation from an accredited Medical Assisting or Nursing Assisting program Current Medical Assistant (CMA) or Nursing Assistant (CNA) credential in good standing Current Basic Life Support (BLS) certification Minimum of 1-2 years of clinical experience preferred Knowledge of infection control, sterile technique, and clinic-based health and safety precautions Ability to use and apply medical terminology accurately Demonstrated understanding of clinical workflows and documentation standards Strong communication skills with patients, providers, and staff
QUALIFICATIONS
(RMA) Graduation from an accredited Medical Assisting program Current Registered Medical Assistant (RMA) credential in good standing Current Basic Life Support (BLS) certification Knowledge of infection control and sterile technique Proficiency in EMR systems and clinical documentation Strong understanding of clinical workflows Clear and professional communication skills
