REPORTING RELATIONSHIPS

Care Managers report primarily to the Care Management Supervisor and ultimately to the Director of Population Health, with some direction from the Care Management Lead and the CalAIM Care Clinician.

POSITION SUMMARY

This is a Full-Time position with benefits. $27-$32/hr DOE Under minimal supervision, work independently and together with CalAIM Community Care team, Plumas and Sierra Counties, and other community agencies to provide outreach and direct case management services to help clients achieve wellness and recovery goals. CalAIM Community Care team includes Director of Population Health, Care Clinician, Care Management Supervisor, Care Management Lead, Care Managers, and Coordinator. Care Managers will provide engagement and support services, often to program participants engaging in behaviors that pose health and safety risks, by meeting individuals \"where they are\" and providing non-judgmental, non-coercive services, and resources to individuals based on their personally developed goals and needs. Care Managers will provide consultation, education, training, and support to program participants. Care Managers will become leaders in promoting a commitment to providing services using a harm reduction approach. Care Manager duties include tracking participant referrals, participant outreach, appointment coordination, accurate record keeping, accurate charting, administrative duties, assessing participant needs, coordinating Community Supports (CS) and other referrals, setting personal and healthcare goals and plans with participants, approaching care with empathy, compassion, creative solutions, and an understanding of personal bias, ensuring personal biases never impact participant care and coordination, a hands on approach to managing participant success, meeting participants where they are comfortable, e.g. their home or a coffee shop. Additional duties will be assigned as needed and may include taking direction from other supervisors or managers when assisting in other departments.

POSITION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED) with at least one year experience in healthcare and/or casework, or equivalent combination of education and experience
Command of the English language and ability to communicate clearly to program participants, health professionals, coworkers, and community members
An unfaltering amount of empathy, compassion, and patience when faced with continually challenging situations
Basic understanding of medical terminology preferred
Familiarity with medical documents and medical chart components preferred

Behavioral Standards:

Places the participant's safety, comfort, dignity, and convenience before all other considerations
Behaves with courtesy and respect when speaking to program participants, health professionals, coworkers, and community members
Demonstration of teamwork, respect for others, and ability to navigate in ambiguous situations
Follows EPHC and departmental operating procedures (neatness in work area, requesting time off, attendance, policy adherence, etc.)
Shares in EPHC's goal of providing exceptional customer service to program participants, health professionals, coworkers, and community members
Displays flexibility and adaptability in responding to departmental and professional changes and challenges
Demonstrates honesty and ethical behavior of the highest standards
Seeks to do the right thing with respect to every decision and in accordance with State and regulatory guidelines and laws
Appearance is professional and complies with organizational dress code

Skills:

Customer service focused
Can clearly explain procedures to program participants
Excellent phone etiquette
Operates basic office equipment: typing, faxing, copying, printing, and calculating
Must be able to work under steady pressure with diverse stimuli and constant participant contact
Must demonstrate continuous reliability and punctuality
Provide creative, positive solutions and constructive strategies
Possesses an ability to prioritize assignments and responsibilities and handle a wide range of duties with on-time delivery of all requests

PHYSICAL CAPACITIES / EQUIPMENT OPERATED

The physical demands and work environment described here are representative of those required for any employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be able to move or lift up to 10 pounds and occasionally move or lift up to 25 pounds with assistance. Flexible arm movement associated with computer and desk duties. Ability to reach above shoulder level. Must be able to sit for long periods of time. Specific vision abilities required by this job include close and distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Clear speech is required for telephone communication, and communication with other employees and participants. Hearing is required for telephone, employee, and participant communication. The work environment varies from enclosed office space, participant's home, or outdoor setting, as examples. The noise level is moderately quiet, with occasional noise from medical and laboratory equipment, patient and employee conversation, photocopiers, computer keyboards and printers, telephones, etc. There are odors associated with human bodies and bodily functions, cleaning and disinfectant solutions and other chemicals. Noise, smells, and other environmental factors may be experienced when meeting with program participants.

Equipment operated and/or maintained:

Fax Machine, Multi-line telephone, Laptop/Tablet Desktop PC, Photocopier, Cell Phone

PRIVACY AND CONFIDENTIALITY

As set forth in the Health Insurance Portability and Accountability Act of 1996 (HIPAA), this position must maintain patient confidentiality in accordance with State and Federal regulations. Protected Health Information is restricted to a need-to-know basis. 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CalAIM Care Manager - FT