Are you passionate about making a difference in the homelessness crisis in Central Iowa for individuals with mental illness and disability? Join a Community that cares, providing whole-person wraparound supports to chronically homeless youth and adults. Community Support Advocates is a community of dedicated professionals and paraprofessionals partnering for growth and resiliency by empowering individuals, fostering diversity, and dismantling stigma. We are committed to making hope tangible through innovative social services and community-driven support. Job Summary The Housing Care Coordinator provides assessment, care planning, support, referral and ongoing care coordination to targeted individuals within the Permanent Supportive Housing program for chronically homeless individuals with disabilities. Essential Duties and Responsibilities Employees are expected to engage at all times to live the agency mission, Vision, and Values. Employees promote MVV among team and staff actions as an essential part of their work.

• Values each individual as unique with their own talents, beliefs, and ideas. Act without bias towards any individual and show support for their strengths.
• Intentionally plans and prepares for challenges and adapts to changes as they arise. Welcomes new ideas. Shows respect for others and uses active sharing and listening to find solutions.
• Works as a team by communicating clearly and listening effectively. Establishes shared goals and expectations and works collectively to meet them. Shares a responsibility with others to uphold tolerance and embrace differences.
• Communicates with clear intentions, acts with positive regard, remains accountable for your own actions, and is personally committed to helping others do the right thing in a reliable way. All employees at Community Support Advocates are expected to uphold a minimum standard of behavior. These expectations are relevant to employees at all levels of operation.
• Attends intra-agency and department meetings and participates in on-going in-service education opportunities
• Completes required paperwork and written reports
• Identifies issues and alternative solutions, foresees the impact and implications of decisions, and anticipates problems
• Works effectively and collaboratively within a team, demonstrates flexibility and works cooperatively with others to achieve shared goals
• Works Regular and Reliable hours
• Completes required training as scheduled
• Promotes the growth and recovery of all individuals receiving services through CSA
• Utilizes teamwork and creativity to provide quality support services to individuals served
• Partners with individuals to meet personal, program and agency outcomes; monitors, and documents individual and agency outcomes
• Any other duties as assigned by management The role of the Housing Care Coordinator is clearly defined by a set of responsibilities which provide members and families with the best possible services available.
• Tracking and reporting of data, required outcomes and monitoring of standards for permanent supportive housing services
• Work with program leadership, landlords and community partners to support participants in maintaining housing
• Provide trauma informed, trauma responsive, participant specific support to assist individuals in maintaining a clean, safe, and habitable living environment.
• Participate in agency, provider, and statewide committees dealing with and /or related to individual/family services, housing services, mental health services and/or the development of these services for youth and families.
• Monitor agency outcomes, and assist staff in meeting, tracking and documenting agency outcomes.
• Enter data within required systems and support others to do so in a timely and accurate manner
• Refer clients to community resources or to specialists as necessary.
• Works as a liaison with collateral systems to resolve conflict, advocate for consumer rights and follow-up with specific problem outcomes
• Completes intake/ history/assessment and service plan for participants
• Routinely monitors and assesses progress and communicates outcomes, needs and barriers to the PSH team in an effective way
• Functions as a member of a team to ensure services for members, including case coverage as needed
• Advocates for participants with landlords and community resources.
• Assists members in maintaining benefits as needed
• Mediates conflicts related to member services and advocates for the member when needed
• Completes file audits and other quality assurance activities to ensure work meets requirements of the agency, state and regulatory bodies, and funding streams Supervisory Responsibilities The Housing Care Coordinator is directly responsible to and supervised by the Team Leader of Community-Based Services.

The Housing Care Coordinator does not directly supervise any staff. They collaborate with the other Community Based Services staff in order to meet the needs of all Community-Based Service recipients. Travel Requirements Travel is required as needed between business locations. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. This person must qualify with the company's underwriter as an insurable driver and possess legal driving privileges in the State of Iowa. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This person must possess the ability to: work alone and with limited supervision, manage time effectively to meet deadlines, review multiple standards, interpret information and be detail oriented. The individual must clear annual background checks including, but not limited to, criminal, abuse and Office of Inspector General. Must comply with accepted professional standards and nursing practice. Education and/or Experience Bachelor's degree in psychology or social services field required; 1 year of experience providing mental health or homelessness services required; experience with care coordination preferred. Personal Qualities Ability to communicate effectively to customers and employees of the organization while demonstrating a high level of motivation. Ability to maintain professional boundaries. Demonstrate a high level of detail orientation and organization. Possess good problem-solving skills and be able to follow through with assignments. Ability to read and interpret documentation, analyze and interpret data, use routine computer programs, to develop routine reports, and to handle non-routine crises. Certificates, Licenses, Registrations Licensure is not required for this position. Nurses must submit a copy of their current license. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, stand, and walk. The employee is occasionally required to climb stairs. The employee may occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth vision, and ability to adjust focus. The normal work routine of this position does not involve routine exposure to blood, body fluids or tissues, but exposure or potential exposure and the performance of unplanned Category I tasks may be required as a condition of employment. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. When performing the essential duties of this position, the employee will be required to work within community settings. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. Join us at Community Support Advocates to make a meaningful difference! If you're energized by empowering others through innovative housing solutions while navigating complex regulations with compassion and professionalism — this is the opportunity for you.

Pay:

$19.00 - $21.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Mileage reimbursement Paid time off Referral program Retirement plan Vision insurance

Work Location:

In person