The Memory Care Director is a leader of the Community and sets the tone while upholding the standards of excellence regarding Memory Care resident care and satisfaction. They oversee the day-to-day Memory Care operations, in compliance with all applicable state and federal laws.
RESPONSIBILITIES
Include but are not limited to the following: Direct the performance of Memory Care team members. Lead and follow through on all POC through state surveys, abuse allegations and complaint investigations. Develop and maintain a professional relationship with licensors and Community professionals. Employ, supervise, and evaluate capable community team members to ensure quality services for residents, following company policies. Foster positive relationships with residents and families, maintaining regular contact and interactions, and addressing any resident and family concerns appropriately. Ensure the delivery of quality services and ensure positive resident relations by responding promptly and appropriately to resident needs, requests, and concerns. Carry out resident direct programing designed to achieve satisfaction by providing meaningful enrichment in activities and Community involvement. Collaborate with staff, while also developing team leaders through mentorship. Hold stand-up meetings, ensuring adherence to agenda. Complete additional duties as assigned by management to effectively manage resident needs, staffing, and working conditions. Will be required to occasionally do local travel and/or out-of-state travel for meetings or training.
Supervisory Responsibility:
Yes.
QUALIFICATIONS
Education & Experience:
Must possess a minimum of a high school diploma or equivalent, bachelor's degree in relevant field such as healthcare administration, business administration, or related field, preferred.
Knowledge, Skills & Abilities:
Excellent communication and interpersonal skills for effective collaboration with staff, residents, families, and external stakeholders. Proficient with electronic health record software. Proficient with technology and proficient in various software programs, including Microsoft Word, Excel, Google, and others. Knowledge of healthcare regulations and compliance standards. Ability to multi-task, prioritize and have excellent time management skills. Strong leadership abilities with experience in managing and motivating teams. Understanding of quality assurance principles and experience in maintaining high standards of care. Demonstrate excellent customer service skills, with the ability to foster positive relationships. Commitment to ethical practices and promoting a positive culture.
