JOB This is a Care Manager 3 position within the Area Agency on Aging. The employee is assigned to the Protective Services Unit within the Social Services Department. The employee is expected to perform a variety of tasks required of an Aging Protective Services Investigator.

EXAMPLE OF DUTIES

Record a Report of Need for Protective Services and be able to determine category of need and priority of need for the report. Investigate all allegations of abuse and all categories of abuse on the Report of Need within regulatory time frames. Conduct a Face-to-Face visit with the older adult within regulatory time frames. Interview all collateral contacts pertinent to the case, including the alleged perpetrator of the abuse, and collect all necessary evidence and documents. Work with other agencies and entities in order to come to a conclusion regarding the case. This could include Law Enforcement, financial institutions, the medical community, Domestic Violence services, and other social services agencies/systems etc. Determine case outcome in terms of a substantiated or unsubstantiated case decision. On all cases, take necessary action to ensure the safety of the older adult by arranging for Aging services for the older adult, assuring medical intervention for the older adult, assisting with a Protection of Abuse order, assisting with an Eviction Notice at the Magistrates, assisting with placement for the older adult, applying for Representative Payee and any other actions necessary to protect the older adult. Assist older adults to apply for entitlement programs such as LIHEAP, PACE, Medicaid (PA 600) SNAP, Tax/Rent rebates, Shared Ride Transit, etc. Use legal intervention, as necessary, to gain access to the older adult or to participate in proceedings for appointment of a guardian of estate or person. Testify in Court, if needed. Conduct reassessments, as required. Conduct a final reassessment on a substantiated case prior to closing the case. Refer cases, as appropriate, to other AAA services including but not limited to OPTIONS, Care Management, Aging Waiver, Caregiver Support Program, Active Adult Centers, etc. Document all case activity in the Well-Sky data base, as required Is assigned on a rotating basis to provide protective services phone coverage in order to receive new referrals by phone during regular business hours. Has opportunity to volunteer for AAA paid after-hours crisis coverage, on a rotating basis. Complete statistics, reports, case records, and other forms within the time frames required by the Department of Aging. Attend all trainings pertinent to the Protective Services Investigator job classification including Basis Protective Services and yearly PS Enrichment. Attends relevant Seminars, Webinars, in-services, Supervisory meetings, etc. Interprets AAA programs and Protective Services regulations to individuals, the public, and other agencies. Other duties as assigned by the Supervisor.

SUPPLEMENTAL INFORMATION RECRUITMENT METHODS

: Applicants must meet one (or more) of the following method(s) to be considered for this vacancy: Seniority Promotion Promotion Transfer Reassignment

ELIGIBILITY -ALL CANDIDATE

{S): 1.) Meet the minimum experience and training (METs) required for this position: One year as an Aging Care Manager 2 or Aging Program Assessor; or One and one-half years of professional human services, law enforcement, or nursing experience; and a bachelor's degree in social sciences, behavioral sciences, human services, or a closely related field; or Any equivalent combination of experience and training which includes six months of professional human services, law enforcement or nursing experience. 2.) Be a resident of Pennsylvania.

SELECTION CRITERIA

1.) Meet the minimum experience and training required for the job. 2.) Meritorious Service , defined as: The absence of any discipline above the level of written reprimand during the 12 months preceding the closing date on the posting. The last due overall regular or probationary performance evaluation was higher than unsatisfactory. 3.)

Seniority, Defines:

A minimum of twelve months in the next lower class(es) by the closing date of this posting 07/29/2026.

APPLICATION INSTRUCTIONS

1.) Interested qualified applicants must submit all the requested materials as specified in the "How to Apply." Failure to comply with the above application requirements will eliminate you from consideration for this position. 2.) Additional information may be obtained by contacting: Megan Stone Human Services Division Head 570-826-8800 megan.stone.

OHS@luzernecounty.org

POSITION DETAILS

Full time

Permanent Union Non-Exempt Code:

L0636

Hours:

8:00 AM to 4:00 PM (75 hours bi-weekly)

Pay Range:

37 HOW

TO APPLY

All

CANDIDATES

must apply and submit an application via: Luzerne County Job Opportunities | Sorted by Job Title ascending | Career Opportunities If you are contacted for an interview and need accommodations for the interview due to a disability, please advise the interviewer of the accommodations you require well in advance of the scheduled date.

LUZERNE COUNTY IS AN EQUAL OPPORTUNITY & AFFIRMATIVE ACTION

EMPLOYER.