LOCATION:

Remote

must live in or near Cherokee County, North Carolina.

The person in this position is required to maintain residency in North Carolina or within 40 miles of the NC border. This position requires travel.

GENERAL STATEMENT OF JOB

Innovations Care Manager (Innovations CM) is responsible for providing proactive intervention and coordination of care to eligible Vaya Health members and recipients (\"members\") to ensure that these individuals receive appropriate assessment and services. The Innovations CM works with the member and care team to alleviate inappropriate levels of care or care gaps through assessment, multidisciplinary team care planning, linkage and/or coordination of services needed by the member across the MH, SU, intellectual/ developmental disability (\"I/DD\"), traumatic brain injury (\"TBI\") physical health, pharmacy, long-term services and supports (\"LTSS\") and unmet health-related resource needs networks. Innovations CMs support and may provide transition planning assistance to state, and community hospitals and residential facilities and track individuals discharged from facility settings to ensure they follow up with aftercare services and receive needed assistance to prevent further hospitalization. This is a mobile position with work done in a variety of locations, including members' home communities. The Innovations CM also works with other Vaya staff, members, relatives, caregivers/ natural supports, providers, and community stakeholders. As further described below, essential job functions of the Innovations CM include, but may not be limited to: Utilization of and proficiency with Vaya's Care Management software platform/ administrative health record (\"AHR\")\nOutreach and engagement\nCompliance with HIPAA requirements, including Authorization for Release of Information (\"ROI\") practices\nPerforming Health Risk Assessments (HRA): a comprehensive bio-psycho-social assessment addressing social determinants of health, mental health history and needs, physical health history and needs, activities of daily living, access to resources, and other areas to ensure a whole person approach to care\nAdherence to Medication List and Continuity of Care processes\nParticipation in interdisciplinary care team meetings, comprehensive care planning, and ongoing care management\nTransitional Care Management\nDiversion from institutional placement This position is required to meet NC Residency requirements as defined by the NC Department of Health and Human Services (\"NCDHHS\" or \"Department\"). This position is required to live in or near the counties served to effectively deliver in-person contacts with members and their care teams.

ESSENTIAL JOB FUNCTIONS

Assessment, Care Planning and Interdisciplinary Care Team:

Ensures identification, assessment, and appropriate person-centered care planning for members. Links members with appropriate and necessary formal/ informal services and supports across all health domains (i.e., medical, and behavioral health home).\nMeets with members to conduct the HRA and gather information on their overall health, including behavioral health, developmental, medical, and social needs.\nAdminister the PHQ-9, GAD, CRAFT, ACES, LOCUS/CALOCUS, and other screenings within their scope based on member's needs. The Innovations CM uses these screenings to provide specific education and self-management strategies as well as linkage to appropriate therapeutic supports.\nThe assessment process includes reviewing and transcribing member's current medication and entering information into Vaya's Care Management platform, which triggers the creation of a multisource medication list that is shared back with prescribers to promote integrated care.\nSupports the care team in development of a person-centered care plan (\"Care Plan\") to help define what is important to members for their health and prioritize goals that help them live the life they want in the community of their choice.\nEnsure the Care Plan includes specific services to address mental health, substance use, medical and social needs as well as personal goals\nEnsure the Care Plan includes all elements required by NCDHHS\nUse information collected in the assessment process to learn about member's needs and assist in care planning\nEnsure members of the care team are involved in the assessment as indicated by the member/LRP and that other available clinical information is reviewed and incorporated into the assessment as necessary\nWork with members to identify barriers and help resolve dissatisfaction with services or community-based interventions\nReviews clinical assessments conducted by providers and partners with Innovations CM, LP and Manager, IDD Care Management, LP or Director, Care Management for clinical consultation as needed to ensure all areas of the member's needs are addressed. Help members refine and formulate treatment goals, identifying interventions, measurements, and barriers to the goals.\nEnsures that member/legally responsible person (\"LRP\") is/are informed of available services, referral processes, etc. (i.e. Individual/Family Direction for Innovations participants), processes (e.g., requirements for specific service), etc.\nProvide information to member/LRP regarding their choice in choosing service providers, ensuring objectivity in the process.\nWorks in an integrated care team including, but not limited to, an RN (Registered Nurse) and pharmacist along with the member to address needs and goals in the most effective way ensuring that member/LRP have the opportunity to decide who they want involved.\nSupports and may facilitate Care Team meetings where member Care Plan is discussed and reviewed.\nSolicits input from the care team and monitor progress.\nEnsures that the assessment, care plan and other relevant information is provided to the care team.\nReviews assessments conducted by providers and consults with clinical staff as needed to ensure all areas of the member's needs are addressed.\nUpdate Care Plans and Care Management assessment at a minimum of annually or when there is a significant life change for the member.\nSupports and assists with education and referral to prevention and population health management programs.\nParticipate in multidisciplinary huddles including RN, Pharmacist, M.D. and case staffings to present case to address barriers, identify need for specialized services to meet member needs and receive support and feedback regarding interventions for medical, behavioral health, I/DD, medication, and other needs and provide support to other Care Managers.\nRisk Management

Proactively ensures that individuals identified as a Special Needs enrollee that have treatment needs or require regular monitoring have a Behavioral Health Clinical Home and a Medical Home.

\nWorks with the member/LRP and care team to ensure the development of a Care Management Crisis Plan for the member that is tailored to their needs and desires, which is separate and complementary to the behavioral health provider's crisis plan.\nProvides crisis intervention, coordination, and care management if needed while with members in the community.\nSupports Transitional Care Management responsibilities for members transitioning between levels of care.\nCoordinates Diversion efforts for members at risk of requiring care in an institutional setting.\nConsults with care management licensed professionals, care management supervisors, and other colleagues as needed to support effective and appropriate member care.

Support Monitoring/Coordination, Documentation and Fiscal Accountability:

Serves as a collaborative partner in identifying system barriers through work with community stakeholders. Manages and facilitates Child/Adult High-Risk Team meetings in collaboration with providers, stakeholders and other community supports as appropriate.\nParticipates in cross-functional clinical and non-clinical meetings and other projects as needed/ requested to support the department and organization.\nParticipates in routine multidisciplinary huddles including RN, Pharmacist, M.D. to present complex clinical case presentation and needs, providing support to other CMs (Care Manager) and receiving support and feedback regarding CM interventions for clients' medical, behavioral health, intellectual /developmental disability, medication, and other needs.\nWorks in partnership with other Vaya departments to identify and address gaps in services/ access to care within Vaya's catchment.\nWorks with Innovations CM, LP and IDD Manager

LP in participating in other high risk multidisciplinary complex case staffing as needed to include Vaya CMO/ Deputy CMO, Utilization Management, Provider Network, and Care Management leadership to address barriers, identify need for specialized services to meet client needs within or outside the current behavioral health system.

\nEnsures the health and safety of members receiving care management, recognize and report critical incidents, and escalate concerns about health and safety to care management leadership as needed.\nEnsure that services are monitored (including direct observation of service delivery) in all settings at required frequency and for compliance with standards.\nMake announced/unannounced monitoring visits, including nights/weekends as applicable.\nMonitors provision of services to informally measure quality of care delivered by providers and identify potential non-compliance with standards.\nSupports problem-solving and goal-oriented partnership with member/LRP, providers, and other stakeholders\nPromotes member satisfaction through ongoing communication and timely follow-up on any concerns/issues.\nSupports and assists members/families on services and resources by using educational opportunities to present information.\nEducate members/families on methodology for budget development, total dollar value of the budget and mechanisms available to modify the individual budget.\nMonitor services to ensure that they are delivered as outlined in individualized service plan and address any deviations in service.\nEnsure that service orders/doctor's orders are obtained, as applicable.\nVerifies member's continuing eligibility for Medicaid, and proactively responds to a member's planned movement outside Vaya's catchment area to ensure changes in their Medicaid County of eligibility are addressed prior to any loss of service. Alerts supervisor and other appropriate Vaya staff if there is a change in member Medicaid eligibility/status.\nProactively and timely creates and monitors documentation within the AHR to ensure completeness, accuracy and follow through on care management tasks.\nCoordinate Medicaid deductibles, as applicable, with the individual/guardian and provider(s).\nProactively monitor own documentation to ensure that issues/errors are resolved as quickly as possible.\nEnsure accurate/timely submission of Service Authorization Requests (SARS) for all Vaya funded services/supports.\nWorks with Innovations CM, LP and Manager, Innovations Care Management, LP to ensure all clinical and non-clinical documentation (e.g. goals, plans, progress notes, etc.) meet all applicable federal, state, and Vaya requirements, including requirements within Vaya's contracts with NCDHHS. Alert supervisor and other appropriate Vaya staff if there is a change in member Medicaid eligibility/status.\nParticipates in all required Vaya/ Care Management trainings and maintains all required training proficiencies. Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

Ability to express ideas clearly/concisely and communicate in a highly effective manner Ability to drive and sit for extended periods of time (including in rural areas)\nEffective interpersonal skills and ability to represent Vaya in a professional manner\nAbility to initiate and build relationships with people in an open, friendly, and accepting manner\nAttention to detail and satisfactory organizational skills\nAbility to make prompt independent decisions based upon relevant facts\nA result and success-oriented mentality, conveying a sense of urgency and driving issues to closure\nComfort with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change\nThorough knowledge of standard office practices, procedures, equipment, and techniques and intermediate to advanced proficiency in Microsoft office products (Word, Excel, Power Point, Outlook, Teams, etc.), and Vaya systems, to include the care management platform, data analysis, and secondary research\nUnderstanding of the Diagnostic and Statistical Manual of Mental Disorders (current version) within their scope and have considerable knowledge of the

MH/SU/IDD/TBI

service array provided through the network of Vaya providers.\nExperience and knowledge of the NC Medicaid program, NC Medicaid Transformation, Tailored Plans, state-funded services, and accreditation requirements are preferred.\nAbility to complete and maintain all trainings and proficiencies required by Vaya, however delivered, including but not limited to the following:\nBH I/DD Tailored Plan eligibility and services\nWhole-person health and unmet resource needs (Adverse Childhood Experiences, Trauma, cultural humility)\nCommunity integration (Independent living skills; transition and diversion, supportive housing, employment, etc.)\nComponents of Health Home Care Management (Health Home overview, working in a multidisciplinary care team, etc.)\nHealth promotion (Common physical comorbidities, self-management, use of IT, care planning, ongoing coordination)\nOther care management skills (Transitional care management, motivational interviewing, Person-centered needs assessment and care planning, etc.)\nServing members with I/DD or TBI (Understanding various I/DD and TBI diagnoses, HCBS, Accessing assistive technologies, etc.)\nServing children (Child and family centered teams, understanding of the \"System of Care\" approach)\nServing pregnant and postpartum women with Substance Use Disorder (SUD) or with SUD history\nServing members with LTSS needs (Coordinating with supported employment resources)\nJob functions with higher consequences of error may be identified, and proficiency demonstrated and measured through job simulation exercises administered by the supervisor where a minimum threshold is required of the position.

EDUCATION & EXPERIENCE REQUIREMENTS

Bachelor's degree in a field related to health, psychology, sociology, social work, nursing or another relevant human services. Serving members or recipients with an I/DD or Traumatic Brain Injury (TBI)\nTwo (2) years of experience working directly with individuals with I/DD or TBI\nServing members with LTSS needs\nMinimum requirements defined above\nTwo (2) years of prior Long-tern Services and Supports and/or Home Community Based Services coordination, care delivery monitoring and care management experience.\nThis experience may be concurrent with the two years of experience working directly with individuals with BH conditions, an I/DD, or a TBI, described above

-If graduate of a college or university with a Bachelor's degree in Human Services, then incumbent must have two years of full-time accumulated experience with population served
-If graduate of a college or university with a Bachelor's degree is in field other than Human Services, then incumbent must have four years of full-time accumulated experience with population served
-If a graduate of a college or university with a Bachelor's Degree in Nursing and licensed as RN, then incumbent must have four years of full-time accumulated experience with population served. Experience can be before or after obtaining RN licensure.
-If graduate of a college or university with a Master's level degree in Human Services, although only one year of experience is needed to reach QP status, the incumbent must still have at least two years of full-time accumulated experience with the population served
Must meet the criteria of being a North Carolina Qualified Professional with the population served in 10A

NCAC 27G .0104

Licensure/Certification Required:

If incumbent has a Bachelor's Degree in nursing and RN, incumbent must be licensed by the North Carolina Board of Nursing to practice in the State of North Carolina.

PHYSICAL REQUIREMENTS

Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading.\nPhysical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers.\nSedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time.\nMental concentration is required in all aspects of work.\nAbility to drive and sit for extended periods of time (including in rural areas)

RESIDENCY REQUIREMENT

The person in this position is required to maintain residency in North Carolina or within 40 miles of the North Carolina border.

SALARY:

Depending on qualifications & experience of candidate. This position is non-exempt and is eligible for overtime compensation.

DEADLINE FOR APPLICATION

Open Until Filled APPLY:

Vaya Health accepts online applications in our Career Center, please visit https://www.vayahealth.com/about/careers/. 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