Job description: About California Support Services California Support Services is a community-focused organization dedicated to empowering California communities through comprehensive wraparound services. Our programs support individuals facing challenges, from education and employment to mental health and housing, helping them build resilience and achieve self-sufficiency. Over the past 10 years, we have made a measurable difference in the lives of over 7,300 individuals in Contra Costa County. Join our team and be part of a mission-driven organization that values impact, growth, and community. Job Summary We are seeking dedicated Lead Care Managers to support our Enhanced Care Management (ECM) initiative. As a Lead Care Manager in Enhanced Care Management, you will serve as a central resource for clients navigating complex health and social services. The role focuses on coordinating and overseeing care plans for individuals with high needs, including those experiencing homelessness or chronic health issues. Lead Care Managers work closely with clients, families, and healthcare providers to ensure cohesive, individualized support. Responsibilities Care Coordination and Planning Develop, implement, and manage individualized care plans that incorporate the physical, behavioral, and social health needs of clients. Conduct thorough assessments to identify each client's specific needs, resources, and challenges. Collaborate with clients, families, and interdisciplinary teams to set measurable goals for health improvement. Client Engagement and Advocacy Engage clients regularly to encourage self-management and accountability in meeting health and life goals. Act as a primary advocate for clients, ensuring their voices are heard and respected in all care decisions. Educate clients on community resources, benefits, and services they can access to improve their quality of life. Documentation and Reporting Maintain accurate, detailed records of client interactions, progress, and changes in status. Use case management software to document all care activities and ensure data compliance with program standards. Prepare regular progress reports for supervisors and contribute to quality improvement efforts. Team Collaboration Participate in interdisciplinary team meetings, contributing valuable insights on client needs and case progress. Work closely with healthcare providers and social service agencies to streamline care coordination. Qualifications Bachelor's degree in Social Work, Psychology, Nursing, or a related field (Master's preferred). Minimum of 2 years of experience in case management, social services, or a related field. In-depth knowledge of local health and social service resources in Contra Costa County. Strong proficiency in care coordination principles, electronic health records, and case management software. Excellent communication, interpersonal, and organizational skills; bilingual abilities are a plus. Valid driver's license and reliable transportation. Why Join Us? At California Support Services, we're committed to transforming lives by offering comprehensive support that builds resilience and independence. Join us to make a meaningful impact in California communities.

Pay:

From $25.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

Hybrid remote in Santa Cruz, CA 95060