Position Title:

LTSS Service Care Manager Work Location:

Pitt County, NC area (candidates must be within up to 2.5-hour one-way radius from home residence for face-to-face member visits; mileage and lodging reimbursed if needed)

Assignment Duration:

6 months (possibility to extend or convert)

Work Schedule:

8-5

Mon-Fri EST Work Arrangement:

Hybrid (Remote 1-2 admin days a week; In-person visits 3-4 days a week in field; up to 1-4 visits a day. Quarterly in-office team meeting/training at Raleigh or Charlotte locations)

Position Summary:

Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. Will develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs. Member facing but potentially provider facing.

Key Responsibilities:

• Managing a case load for healthcare members with LTSS (Long Term Support/Services) needs.
• Monthly and quarterly member contact and will include 80% travel. Remote role. Will require a driver's license.
• Member assessments and notes.
• Complete assessments with members, caregivers, or providers to obtain information regarding client status, support system, and need for services for care plan development.
• Monitor delivery of services and follow-up with members, caregivers, or providers through in person visits and telephonic contact.
• Authorize and coordinate referral for services.
• Ensure provider services are delivered without gaps and identify functional deficiencies in plans of care.
• Assist in coordinating the development of informal or voluntary services to integrate into the member care plan.
• Collaborate with discharge planners, physicians, and other parties to ensure appropriate discharge plan, care plan, and coordination of acute care and long-term care services.
• Assist member with filing and resolving complaints and appeals.

Education/Certification Required:

Bachelor's Preferred:

Licensure Required:

RN and/or

LCSW/LCSW-A/BSN/ADN

Preferred:

Years of experience required: 2-4+ years of physical health care management experience, 4-6+ years of physical health care management experience preferred. Hospital CM, Home health, discharge planning, or long-term care experience preferred. Case management and care planning experience. Preferred - Home health experience, community health/member facing, discharge planning

Disqualifiers:

No Psych experience such as counseling (must have bedside case management hospital physical as well) no Right out of nursing school. No Nursing homes. No rehab.

Additional qualities to look for:

Virtual, All Microsoft office, Experience with electronic medical health records Top 3 must-have hard skills stack-ranked by importance 1 Physical hospital Health, Care Management, Utilization Mgt, Home Health - all and/or background 2 Microsoft office - Tech savvy 3 Bedside care management