Overview The Patient Care Companion Lead (PCL) helps foster a culture that is centered around quality patient care and teamwork. The PCL oversees all Patient Care Companions (PCCs) and ED Transport employees that are scheduled for their respective shift. The PCL reports to the Patient Companion Program Manager and Clinical Leadership. The focus of the PCL is to ensure all PCCs are supported while maintaining high-quality care for patients and all safety protocol. Requirements Must maintain a professional appearance. Be able to speak and write the English language Be knowledgeable of basic computer skills Be able to stand/sit for long periods Be able to walk around for long periods Be able to lift/transfer patients in accordance with hospital policy Have excellent interpersonal skills and coaching ability Have strong communication skills and be able to work independently

PATIENT COMPANION LEAD RESPONSIBILITIES

Upon shift start, report to staffing, ensure all PCCs check in/out times are recorded on sign in sheet. Review 1-1 Assignments for concerns/swaps/shadow shifts. Develop daily break schedule and ensure each PCC gets their breaks. Responsible to round on active assignments and provide positive feedback and corrections. Ensure assignment swaps are managed efficiently. Training new hires and obtain sign off and file daily work assignment documents. Responsible to write and communicate incident reports, timely, with all pertinent information. Responsible for ensuring that their team completes annual tasks and trainings appropriately. Responsible for reporting call outs/tardies and assisting with contacting employees for backfill. Ensure all employees review their schedules and are using the W2W application. Responsible for checking email and W2W every shift for updates. Responsible for reviewing weekly posted schedules for concerns/updates. #VPNEhealth VPNE is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.