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The Guild For Human Services

Director of Health Services (RN)

Career Insights for Nurse Manager

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Based on Massachusetts data

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What they do

A Nurse Manager manages nurses working in a clinical unit at a hospital or health care facility. Provides clinical experience as a registered nurse and supervises nurses that provide direct patient care. Creates and manages staff schedules and ensures that hospital policies and procedures are followed. Manages budget and recordkeeping for the unit.

$93,118 / year median in Massachusetts

+9% projected growth

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Job Description

Mission:
The mission of The Guild for Human Services is to educate, encourage and empower individuals with intellectual disabilities so they may achieve their full potential to lead high-quality lives and participate meaningfully in the community. At The Guild you can join a workforce of creative, dedicated, and passionate employees working every day to enhance the lives of youth and adults with intellectual disabilities and other challenges.
Summary:
The Director of Health Services provides strategic and operational leadership for the organization's nursing services and Health Services Department across the residential and day school, and adult residential programs. The Director is responsible for ensuring the delivery of safe, high-quality, person-centered nursing services while maintaining compliance with applicable clinical standards and state and federal regulatory requirements. Working collaboratively with program leadership, clinical staff, families, and external healthcare providers, the Director develops systems that promote quality care, regulatory compliance, operational excellence, and positive health outcomes for individuals supported by The Guild.
Job Responsibilities:
Nursing Leadership Provide leadership and operational oversight of nursing services across the day and residential school and adult residential programs.

Ensure the delivery of safe, effective, person-centered healthcare consistent with professional nursing standards and organizational values.

Establish nursing standards, clinical priorities, and operational practices that support quality healthcare delivery. Regulatory Compliance Ensure compliance with all applicable federal, state, and agency requirements, including those of DPH, DDS, DESE, DEEC, DCF, and other regulatory bodies.

Oversee implementation and ongoing compliance with the Medication Administration Program (MAP) and medication delegation requirementsMaintain systems that support accurate clinical documentation, regulatory reporting, and audit readiness. Health Services Operations Direct the daily operations of the Health Services Department, ensuring appropriate staffing, workload distribution, and continuity of nursing services.

Oversee and participate in nursing on-call operations ensuring appropriate clinical coverage across programs.

Develop and maintain systems supporting medication management, health assessments, specialized healthcare planning, and coordination of medical services.

Oversee the coordination of ancillary health services, including nutrition services and the on-site dental clinic. Leadership and Staff Development Recruit, supervise, develop, and evaluate Health Services staff.

Foster professional growth through coaching, performance management, continuing education, and competency development.

Ensure staff receive required orientation, annual training, and ongoing education related to healthcare practices and regulatory requirements. Interdisciplinary Collaboration Partner with program leadership, education, residential services, families, and external healthcare providers to coordinate comprehensive healthcare services.

Promote effective communication regarding individuals' healthcare needs across departments and service settings.

Support coordinated responses during hospitalizations, medical emergencies, and significant healthcare events. Quality and Risk Management Develop and monitor quality assurance measures related to clinical outcomes, documentation quality, medication practices, and regulatory compliance.

Identify operational and clinical risks and implement corrective actions when necessary.

Participate in organizational committees responsible for incident review, abuse prevention, and risk management. Program Administration Recommend and implement improvements to Health Services operations, clinical processes, and regulatory compliance.

Support organizational initiatives that enhance the quality and effectiveness of healthcare services.

Perform other duties consistent with the scope and responsibilities of the position as assigned.