IV Infusion Therapy Clinic Director - RN IV Nutrition - 3.3 Pikesville, MD Job Details Full-time $75,000 - $85,000 a year 12 hours ago Benefits Paid time off Employee discount Flexible schedule Qualifications Vascular access Customer communication Teamwork RN License BLS Certification Clinic experience Customer relationship management Organizational skills Health education and counseling Full Job Description About IV Nutrition At IV Nutrition, we help people optimize their health through personalized IV nutrient therapy, vitamin injections, blood testing, functional health evaluations, peptide therapies, and wellness-focused services. Our mission is to provide clients with an exceptional wellness experience that supports hydration, energy, recovery, and overall well-being. About the Role We're looking for a Clinic Director who is passionate about leadership, relationship building, and helping people take a proactive approach to their health and wellness. This role is for a leader who wants to make an impact. You will lead a team that builds meaningful relationships with clients, understands their personal wellness goals, and helps them stay engaged in a wellness journey designed to support those goals through IV Nutrition's services. As Clinic Director, you are a leader of both the business and the client experience. You will create a culture where our team does more than provide a service. We get to know our clients, understand their personal why, educate them about their wellness options, and help them take the next step toward the goals that matter to them. You will have full ownership of clinic performance, including client experience, revenue growth, retention, memberships, team development, operational excellence, and clinical quality. Success in this role means developing a high-performing team that will build lasting client relationships, helping more people engage proactively in their wellness, and creating a healthy, growing clinic. If you are energized by developing people, building meaningful relationships, and helping clients take a proactive role in achieving their health and wellness goals, this may be the leadership opportunity for you Unlike traditional bedside nursing, this role allows you to work in a positive, wellness-centered environment where clinical excellence and hospitality go hand-in-hand. What We Offer Flexible scheduling; Predictable work hours and improved work-life balance Ongoing training in IV nutrient therapy and wellness protocols Base salary, plus tips and commission on product and membership sales

Wellness Perks:

50% discount on services and a $150 monthly credit after discount ($300 retail value) to purchase any services or products Supportive, team-oriented culture focused on helping people optimize their health and wellness What You'll Do Clinical Leadership & Ownership Own overall clinic performance, including client experience, and team execution Serve as the primary point of accountability for clinic operations Set the tone for culture, professionalism, relationship building, and performance standards Ensure alignment with company goals, initiatives, and brand standards Work with ownership to drive revenue and profitability, and analyze key performance indicators (KPIs) and implement action plans to improve results Lead the clinic with an ownership mindset and commitment to continuous improvement Client Relationships, Wellness & Business Growth Lead a relationship-based client culture centered on understanding each client's personal wellness goals Help clients move from a single service toward an ongoing relationship focused on their wellness goals Coach team members on meaningful client consultations, education, service recommendations, rebooking, and membership conversations Build relationships that drive client trust, engagement, retention, referrals, and long-term loyalty Drive clinic growth through memberships, packages, wellness services, and strong client relationships Monitor client engagement and retention and develop strategies to keep clients actively connected to their wellness journey Monitor clinic growth goals and coach the team toward achieving them Lead client outreach, follow-up, Return to Active initiatives, and relationship-building activities Use KPIs and client outcomes to identify opportunities to strengthen both the client experience and business performance Partner with corporate leadership on promotional campaigns and business development initiatives Client Experience & Growth Ensure every client receives a high-quality, personalized, and consistent experience Create an environment where clients feel known, heard, educated, and supported in their wellness goals Establish service standards that create long-term client relationships and referrals Address client concerns and resolve issues promptly and professionally Conduct client follow-up outreach when necessary to ensure satisfaction, engagement, and retention Foster a culture where exceptional client care, hospitality, and relationship building are non-negotiable Support local marketing efforts, networking opportunities, and community engagement initiatives Clinical Oversight & Quality Ensure safe and effective administration of IV therapies Maintain compliance with all clinical regulations, standards, and protocols Oversee documentation accuracy and client care quality Provide clinical guidance and support to staff as needed Ensure adherence to physician orders, standing orders, and company policies Promote a culture of safety, professionalism, and clinical excellence Team Leadership & Development Hire, train, and develop clinic staff Lead team performance through coaching, accountability, and goal setting Develop team members to become confident relationship builders who can educate and support clients throughout their wellness journey Conduct regular performance discussions and development planning Ensure all team members understand and achieve expectations related to service, client relationships, sales, and operational performance Operations & Execution Ensure smooth daily clinic operations and workflow efficiency Manage scheduling, staffing levels, and resource allocation Maintain consistency in service delivery across all shifts Execute company initiatives, promotions, and process updates Oversee inventory management, supply ordering, and operational controls Maintain a clean, organized, and professional clinic environment Ensure compliance with company policies, procedures, and regulatory requirements Performance Management Monitor team performance and hold staff accountable to expectations Address performance issues quickly and effectively Partner with HR on employee relations, coaching, and documentation Recognize and reward high-performing team members Utilize performance metrics to drive accountability and continuous improvement Ensure the clinic consistently achieves operational, sales, client relationship, and client satisfaction goals Who You Are Qualifications Active Registered Nurse (RN) license in good standing Current BLS (Basic Life Support) certification ACLS (Advanced Cardiac Life Support) certification preferred Experience Minimum 2-5 years of vascular access or infusion experience Minimum 2 years of leadership or management experience Experience in concierge medicine, wellness clinics, med spas, or other customer-facing healthcare environments Experience educating patients regarding treatment plans and wellness services Technical Knowledge Google Platforms (Google Drive, Gmail, Google Meet, etc.) Electronic Medical Records (EMR) systems Anatomy, medical terminology, and clinical practices Sales reporting, KPI tracking, and performance management systems The Ideal Candidate Genuine passion for helping people pursue proactive health and wellness goals Strong leadership and team management ability Natural relationship builder who enjoys understanding what matters to others and helping them achieve their goals High level of accountability and ownership mindset Excellent communication, coaching, and interpersonal skills Strong operational and organizational skills Problem-solving and conflict resolution skills Results-driven with a focus on performance and growth Working Conditions 8-12 hour shifts 2-4 weekend shifts (Saturday and Sunday) per month required (based on staffing) Clinic environment with climate control and adequate lighting Extended shifts are scheduled in advance; mandatory overtime is not a regular expectation of this role Is This Role for You? Who This Role Is For A leader who genuinely enjoys helping people achieve their goals Someone passionate about proactive health, wellness, and creating meaningful change in people's lives A relationship builder who wants to know clients beyond the service they receive A leader who believes education, trust, and accountability can help people stay committed to their wellness journey Someone who loves developing people and helping team members become confident wellness partners for their clients A business-minded leader who understands that strong relationships and exceptional experiences drive retention, referrals, revenue, and sustainable growth A leader who takes full ownership of people, performance, culture, and results What This Role Is Not For Someone who prefers individual contributor roles without leadership responsibility Someone uncomfortable holding others accountable Someone who prefers transactional client interactions over building ongoing relationships Someone who struggles in a fast-paced, performance-driven environment Someone who is not comfortable with memberships, business growth, and revenue accountability Reality Check This role is responsible for everything that happens in the clinic. Staff will need coaching. Clients will have concerns. Business goals will need to be achieved. Operational challenges will arise daily. Your job is to lead through it, solve issues quickly, develop your team, grow the business, and create meaningful client relationships that support both wellness goals and long-term clinic success. You are accountable for the clinic's people, performance, culture, client satisfaction, relationships, and financial results. If you are not comfortable being fully accountable for both people and performance, this role will not be a fit.

Pay:

$75,000.00 - $85,000.00 per year

Benefits:

Employee discount Flexible schedule Paid time off Application Question(s): Please upload a copy of your active medical license In the last 90 days, how many IVs have you successfully started? Have you held a leadership and/or managerial role in the medical field? If so please give a short description of your role.

License/Certification:

Registered Nurse (RN) license in the State of Maryland (Required)

Work Location:

In person