RN Team Leader- Clinical Support Full Time, 40 hrs. Days No holidays or weekends Will be required to go to other locations on occasion

Essential Functions:

Supervises support staff who answer calls and assist with challenges for field staff at all locations Ensures field staff get fast, reliable support so they can focus on patient care by tracking response times and issue resolution rates Works with providers and acts as a clinical resource for complex symptom management Resolves patient and/or family grievances efficiently Works with Clinical Directors and V.P. to fix recurring challenges reported by field staff Works with external vendors to assure the highest quality of their product and services Assures adequate ordering of Medical Supplies by reviewing on-line orders as needed Hires, trains, and supports team members to deliver high-quality internal and external customer service providing mentorship and leading the onboarding Ensures all support operations follow state and federal regulatory requirements Conducts audits on clinical documentation to ensure strict adherence to the Medicare Conditions of Participation (CoPs) and state regulations

Qualifications:

Associates degree required RN License required 2 years of clinical hospice experience required

Privacy Notice:

CCPA & GDPR

Compliance We value your privacy and comply with the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). As a part of the job application process, we may collect your name, address, email, phone number, resume, cover letter, websites, social media, education, age, citizenship status, work history, criminal history, and/or professional license status. We will not sell your information. Under the CCPA (for California residents), you have the right to know and delete your personal information with us. If you are a resident of the European Economic Area (EEA), you have the right to access, rectify, erase, restrict the processing of, receive a copy of, or object to the processing any information we collect. To exercise your rights under GDPR, please contact us.