Summary Job Description:

Room Service Ambassador

FULL TIME - DAYS

Objectives are to skillfully perform multiple tasks necessary to operate the Food and Nutrition\nServices/Dining Services Department to prepare and serve attractive, nutritious, satisfying meals\nand to provide quality nutrition care in a safe, sanitary, and cost-effective manner to patients,\nclients, and customers.

Job Description:

The purpose of the Room Service Ambassador is to serve meals to patients in a professional, efficient manner; instruct patients on the meal ordering system; assist patients with placing their meal orders within the limitations of the physician prescribed diet; and to assess patients' capabilities to utilize the meal order system. The Room Service Ambassador will be able to provide basic information to a patient regarding their physician prescribed diet and will alert the patient's Clinical Dietitian and/or Nurse when further education or assessment is needed. The Room Service Ambassador is the main representative (or \"face\") of the Food and Nutrition Services Department on patient floors. The Room Service Ambassador position works much of their time without direct supervision: Ensures services provided for patients, employees, and visitors are of high quality and maintain or enhance the patient and customer experience.\nDelivers the correct menu (diet compliant) to the patient.\nInstruct patients on meal ordering systems following an established script.\nObtains meal orders from patients and transfers the meal order into the FNS technology system via a tablet.\nAssist patients and/or their families/guardians with meal orders and ensure orders are compliant with their physician ordered diet.\nServe meals for patients in a professional and efficient manner. Retrieves completed meals from patient rooms in a timely manner.\nMediates patient concerns regarding meal service.\nCommunicates with members of other departments effectively and concisely regarding patient support, issues, requests and other special situations.\nAssumes the role of patient advocate regarding food services.

Essential Qualifications:

High school diploma or GED equivalent\nFood Handler's Permit required by Madison County.

Benefits:

Full-Time 32 weekly hours (0.8 FTE) - 40 weekly hours (1.0 FTE) Health, Vision, Dental and Pet Insurance\nLife Insurance\nShort Term and Long-Term Disability and Life Insurance\nIdentity Theft Protection\nTuition Reimbursement up to $6,000 annually\nCompany paid Maternity and Paternity Leave\n5 days of Paid Time Off available upon hire\nBereavement Leave (includes pets)\nPTO Sell Back Program\nCompassionate Leave Sharing Program (PTO Donation)\nEmployee Support Fund, for employees in need of emergency financial support Retirement with Company Match If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! 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