Optical Assistant / Receptionist - Full-Time Iconic Eyes Optometry San Jose, CA Job Details Part-time | Full-time $19 - $25 an hour 16 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off 401(k) matching Employee discount Qualifications English Full Job Description We are a small independent optical practice looking for a skilled, patient-centered Optical Assistant or Optician to join our close-knit team. If you take pride in your craft, love helping patients see their best, and thrive in a small business environment where your contributions truly matter — we want to hear from you. What You'll Do Greet and Schedule appointment: Welcome patients, schedule patients in the EMR calendar software, answer and direct phonecalls to the appropriate person.

Pre-Testing:

Perform preliminary testing to support patient care.

Insurance Billing:

Quote insurance co-pays, process eyeglasses and contact lens orders, and submit insurance claims.

Use EMR software:

Input patient data, pull insurance authorizations, and input orders into the EMR accurately.

Dispense Eyewear:

Help patients select and fit frames and lenses that meet their prescription and lifestyle needs.

Lens & Lab Coordination:

Place and track lens orders with optical labs, ensuring accuracy and on-time delivery.

Frame Adjustments & Repairs:

Perform adjustments, repairs, and troubleshooting to ensure patient satisfaction with their eyewear.

Optical Measurements:

Take accurate measurements including PD, seg heights, vertex distance, and pantoscopic tilt.

Patient Education:

Educate patients on lens options, coatings, and proper eyewear care, make recommendations based on their prescription needs and preferences.

Inventory Support:

Assist with frame inventory, receiving orders, and maintaining a well-organized dispensary.

Support Office:

Support general office operations and help keep a clean office environment.

Team Collaboration:

Work closely with optometrists and front desk staff to ensure a seamless patient experience. What We're Looking For 6 months+ of dispensing experience in an optical or optometry setting helpful Previous Retail or Healthcare experience if no prior optometry experience Able to communicate verbally and write emails at minimum High School level Detail-oriented with excellent organizational skills Warm, professional communication style with patients and colleagues Comfortable working in a small, independent practice environment Must be available Weekdays and half-day Saturdays Reliability and accountability — we need you to show up consistently, we count on our team What We Offer Consistent scheduling with work-life balance in mind Hands-on role where your work directly impacts patient outcomes Occassional lunches or boba provided by vendors or owner Ability to add personal music taste to office Spotify playlist

Pay:

$19.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off

Experience:

Optical, Retail, or Healthcare:

1 year (Required)

Language:

and write English Fluently? (Required) Ability to

Commute:

San Jose, CA 95131 (Required)

Work Location:

In person