Description Job Title:

Triage Technician Reports To:

Clinical Manager Location:

Savannah Employment Type:

Full Time Job Summary:

The Triage Technician is responsible for accurately gathering patient information, scheduling appointments based on patient needs, and serving as a key communication point between patients and the healthcare team. This role ensures efficient coordination of patient care while maintaining adherence to HIPAA and other regulatory standards.

Key Responsibilities:

Accurately and efficiently record patient information. Schedule patient appointments based on physician templates and patient needs. Screen and question patients regarding their medical and ocular history. Receive and manage calls related to patient medical history. Answer medical questions clearly and politely, reviewing clinical charts when necessary. Escalate complex issues to the Lead Triage Technician or Practice Manager. Coordinate incoming patient referrals with providers and patients. Manage and transmit necessary documentation requested by providers or pharmacies. Maintain accurate records of patient contact in the Electronic Health System. Adhere to HIPAA regulations and ensure data security. Perform other duties as assigned by the Practice Manager.

Requirements Education:

High school diploma or GED certificate Training/courses in business office activities

Experience:

Two or more years of call center experience

Skills and Competencies:

Strong written, interpersonal, and telephone communication skills in American English Cooperative attitude toward colleagues, management, and patients Ability to solve problems and make sound decisions Proficient in using

Electronic Health Systems Preferred Qualifications:

Clinical experience in a healthcare environment