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Job Description
Total Family Eye Care Grimes, Iowa | totalfamilyeye.com | (515) 986-1234 Optometric Technician About Total Family Eye Care Total Family Eye Care is a growing optometry practice conveniently located in Grimes, Iowa. Led by Dr. Matthew Howie and Dr. Tyler Fulton whom are committed to delivering thorough eye health evaluations in a state-of-the-art clinic. Our team provides comprehensive care for patients of all ages — from pediatric vision and contact lens management to the diagnosis and treatment of conditions like macular degeneration, glaucoma, dry eye, and cataracts. Our advanced diagnostics, unique eyewear gallery, and small-town service make us the premier eye care provider in the Des Moines metro. We are recruiting for an individual who will partner with our professional team of opticians, technicians, and doctors to give each patient the best possible experience in patient care and service. The Optometric Technician role is a rewarding, patient-facing position that positively impacts the daily lives of patients through the delivery of thorough, compassionate eye care. Join our small team that invests in its staff through continual professional development opportunities to enhance expertise and elevate the care we provide. Position Overview The Optometric Technician contributes to a positive patient experience by ensuring the process of care — from greeting to retention — consistently exceeds patient expectations. This role works closely with our doctors to conduct clinical pretesting, document patient histories, coordinate medical scheduling, and support the front desk and optical team as needed. You will be the vital bridge between patients and our physicians, setting the tone for every visit with professionalism, efficiency, and empathy.
Job Type:
Full-time Pay:
$16.50 - $19.50 per hour
Benefits:
Annual performance review with wage increase component 401(k) 401(k) matching Bereavement leave Dental insurance Employee discount Health insurance Life insurance Paid time off Professional career development assistance Retirement plan Vision coverage Primary Responsibilities Clinical Pretesting & Patient Workup Create patient charts and confer with the doctor to ensure appropriate services and testing are performed. Review each patient's health, optical, and miscellaneous history as documented in notes, alerts, and prior charts — arriving intimately familiar with each workup before the patient is seen. Greet patients with a welcoming tone and conduct workups with professionalism, efficiency, and empathy. Perform and properly document autorefraction/topography, Screening Visual Field, Full Threshold Perimetry testing, Wide Field retinal imaging, tonometry, color, stereo, and OCT testing. Discuss and document medical, ocular, family, medication, and optical histories to thoroughly brief the doctor upon patient handoff. Medical Scheduling & Coordination Handle medical appointment inquiries and ensure appropriate scheduling. Send primary care reports as requested and coordinate ophthalmology referrals with the appropriate documentation. Send and chart prescription medications as requested by the prescribing doctor. Pull up patient medical insurance and managed care plans and explain coverages upon patient request. Patient Communication & Office Support Communicate with new patients about obtaining registration forms. Assist with contact lens insertion & removal (I&R) classes and optical dispensing as needed. Culture & Service Excellence standards Contribute to a positive patient experience from greeting to retention, consistently exceeding expectations. Close every patient encounter by asking, "Is there anything else I can do for you?" Exhibit the values of Total Family Eye Care by communicating gratitude, the value of our products and services, and transparent billing procedures. Maintain HIPAA protocol in all facets of work. What We're Looking For Excellent customer service and interpersonal communication skills Strong attention to detail with the ability to multitask in a busy clinical environment Team player who can give and receive constructive feedback professionally Positive, patient-service-focused attitude and self-motivated work ethic Proficiency with computers and electronic health record systems Ability to operate all functions of the role in a professional, HIPAA-compliant manner Medical office, optometric, or clinical experience preferred — but we are willing to train the right individual! Why Join Total Family Eye Care? Small, close-knit team that values every member's contribution Continual professional development and training opportunities State-of-the-art clinical equipment and technology Meaningful, patient-facing work that makes a real difference in people's lives Competitive compensation commensurate with experience If you are a motivated self-starter with a desire for continual learning and a genuine passion for patient care, we want to hear from you. Please submit your resume to be considered for this exciting opportunity. Resume's can also be emailed to rich@totalfamilyeye.com Total Family Eye Care | 241 SE Destination Dr., Suite 100, Grimes, Iowa 50111
Job Type:
Full-time Pay:
$16.50 - $19.50 per hour
Benefits:
401(k) 401(k) matching Bereavement leave Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Retirement plan Vision insurance
