Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
TB
Tru by Hilton Grimes - Des Moines
Front Desk Representative
Career Insights for Hotel Desk Clerk
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Iowa data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$29,213 / year median in Iowa
Job Description
Key Responsibilities:
- Provide outstanding guest service with a warm, genuine, and positive attitude.
- Go above and beyond to anticipate guest needs, resolve concerns, and exceed guest expectations.
- Handle all aspects of guest check in, check out, and reservation efficiency and accurately.
- Assist guests with local recommendations, directions, and hotel amentites.
- Maintain a clean, welcoming, and well-organized front desk and lobby area.
- Answer phone calls promptly and professionally while assisting with guest inquiries.
- Collaborate with Housekeeping and Maintenance to ensure rooms and common areas meet brand standards.
- Handles payments, process transactions, and balance cash drawers accurately.
- Uphold Hilton's Brand Standards, safety protocols, and service culture at all times.
- Support teammates and contribute to a fun, inclusive, and energetic work environment.
- Must be available to work 7am-3pm and 3pm-11pm shifts.
Job Types:
Full-time, Part-time Pay:
$15.00- $16.