Patient Advocate Team Lead

Job Description Help for Job Description. Opens a new window. Job Summary The focus of this role is to provide support to all managers and staff while ensuring that all retail operations are performing to company standards. The Team Lead will be responsible for overseeing daily operations of the dispensary and handling the needs of all patients/customers. In conjunction with the Store Manager, this role is responsible for hiring and developing a team of highly motivated individuals who are passionate about cannabis and compliant with state and local rules and regulations. Duties and Responsibilities

• Oversee and perform all functions associated with leadership and oversight of a retail medical marijuana dispensary operating under licensure from the Florida Department of Health.
• Provide excellent customer service to all patients while also coaching other team members
• Respect all team members and report all findings to the appropriate manager.
• Administer routine inspections to maintain the accurate inventory of all cannabis products.
• Manage and supervise the activities of patient advocate staff
• Ensure that all Procedures are updated in store to provide the best practice for staff and patients
• Train dispensary staff to ensure a consistent performance and knowledge base of company standard operating procedures, a comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to patients, and best practices for dispensary personnel.
• Ensure Key performance Indicators are captured
• Manage daily financial reporting requirements and oversee all cash handling procedures.
• Develop and maintain a schedule of all patient advocate staff
• Communicate any patient incidents or high-risk complaints to the Operations Director or Compliance team.
• Protect patient rights by overseeing the employee HIPAA education program and ensure each employee is maintaining the confidentiality and privacy of protected health information and financial information.
• Oversee patient education and counseling programs. Review and continuously revise information disseminated by the dispensary regarding debilitating conditions, their association with medical cannabis products, side effects, etc.
• Maintain awareness of both external and internal competitive landscape, opportunities for improvement, and industry development.
• Assist in ensuring the dispensary's compliance with all relevant statutes, regulations, and directives in all respects, as well as best practices.
• Strive for patient satisfaction in all respects and ensure a patient-friendly environment at the dispensary.
• Ensure traceability of product is maintained from reception to final sale
• Receive, check and enter inventory into NAV when shipments arrive
• Excellent oral and written communication skills, interpersonal skills, and proficiency in Microsoft Office
• Close attention to detail
• Excellent time management skills
• High energy, customer focused, and proactive
• Strong customer service skills
• Ability to work efficiently with employees, customers, government agencies, and the public
• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.

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